Join Gerrick Williams And Associates, an innovative company in Huntersville, North Carolina, offering a hybrid remote work model that combines flexibility with connection. Our team values positivity and collaboration, creating a welcoming environment for all employees. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and embodying our commitment to excellence.

Annual Base Salary Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Customer Interaction: Interact with customers via phone, email, and chat to address inquiries and provide assistance.

Issue Resolution: Resolve customer concerns and complaints promptly and effectively to ensure satisfaction.

Service Excellence: Deliver exceptional service with a smile, going above and beyond to meet customer needs and expectations.

Documentation: Maintain accurate records of customer interactions, feedback, and solutions for future reference.

Product Knowledge: Stay informed about company products and services to provide accurate and relevant information to customers.

Team Collaboration: Work closely with colleagues to ensure a consistent and seamless customer experience across all touchpoints.

Customer Service Experience: Prior experience in a customer service role is preferred.

Communication Skills: Excellent verbal and written communication abilities with a strong focus on customer service.

Problem-Solving Skills: Ability to analyze problems, identify solutions, and resolve customer issues effectively.

Empathy: Compassionate and empathetic approach when dealing with customer inquiries and concerns.

Team Player: Collaborative attitude with a willingness to work alongside colleagues to achieve common goals.

Adaptability: Comfortable working in a hybrid remote environment, able to work independently while also being part of a cohesive team.