Description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About-Gesa Credit Union

Role Summary:

Highly valued commercial, small business, and municipal members require sophisticated business banking products and services; this role serves as an expert in this area. Providing a high level of service, being a trusted financial partner, and offering relevant products and services are pillars Gesa Credit Union strives for every day. This position will incorporate these pillars into job functions to provide exceptional member service. Strong interpersonal skills are needed to collaborate with the commercial and small business loan officers.

What You Will Be Doing:

1. Provide Exceptional Member Service.
2. Maintain an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures, as well as industry regulations.
3. Assist members with establishing new memberships, opening accounts, and treasury management service onboarding.
4. Provide service to highly valued commercial, small business, municipal members and assist with business banking needs such as transfers, online banking, initiating wire transfers, and deposit account maintenance.
5. Provide backup for call center and help desk functions
6. Cross-sell consumer products and services, mortgage loans, and Gesa Financial Solutions.
7. Consistently develop and maintain member relationships by establishing frequent touchpoints to follow up with members on their experience and to thank them for their business.
8. Promote treasury management services and other digital banking initiatives.
9. Identify issues and provide members with valued added solutions.
10. Maintain confidentiality and security of member information according to regulatory and organization guidelines and policies.
11. Perform all responsibilities in accordance with company policies and regulatory requirements. Control risk and perform duties in a safe and sound manner.
12. Complete assigned training programs in a timely and accurate manner. Attend credit union training sessions, conferences, or seminars if approved by the Team Leader.
13. Demonstrate and support credit union values and service standards.
14. Provides member service according to the exceptional service and experience standards outlined by management.
15. Other duties and projects as assigned to assist the commercial department and its commercial banking members.
16. Attend ongoing BSA training to include webinars, training provided by CPA’s, and obtain BSA certification.

About You:

1. Excellent written and verbal communication skills.
2. Ability to use and display critical thinking skills.
3. Ability to make quality decisions in a timely manner.
4. Strong attention to detail.
5. Strong organizational, problem-solving, and analytical skills.
6. Consistently display interpersonal skills to relate effectively and professionally to members, the public, colleagues, and all levels of management.
7. Provide informed, professional, and accurate service and support to all members, departments and colleagues, displaying respect for all areas of diversity and levels of knowledge.
8. Ability to manage constantly changing priorities with versatility, flexibility, and enthusiasm
9. Ability to multi-task on numerous projects simultaneously.
10. Work as a resource on various organizational projects as needed.
11. Understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.

Qualifications

What You Will Need:

1. High School Degree (or equivalent) required; two-year degree preferred
2. Two or more years of similar or related experience
3. Ability to work with varying levels of technology
4. Possess high level of personal integrity and ethics
5. Ability to participate in and support a team environment
6. Support community events and business partnerships
7. Proficient with standard office equipment, MS Office, computer and reporting applications, software, and credit union programs
8. Ability to report for work on time and maintain a schedule of regular attendance
9. Project a professional image always
10. Some travel may be required to fulfill duties, career development and/or responsibilities

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$25.11-$37.67

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)