Experience Infinity **Thank You!** Your resume has been submitted. **Customer Experience Representative**

The Customer Experience Representative is responsible for responding to customer inquiries and providing quality customer service in support of our brand and commitment to excellence.

Essential Duties and Responsibilities

Ensure a high level of customer satisfaction by handling customer questions via phone, email and/or online chat. Responsible for data entry and accessing information in multiple platforms. Provide high quality interaction with customers and achieve high customer satisfaction rating scores in line with expectations. Resolve customer inquiries, concerns and take the issue through to its conclusion. Research issues and/or refer to another staff member if required and follow up with the customer in a timely manner to provide them with the information. Foster customer relationships through professional, courteous, and efficient service. Utilize effective listening and communication skills to identify customer problems, needs or opportunities. Work with customers to understand what they want, create solutions and identify sales opportunities when possible.

Minimum Qualifications High School Diploma and a minimum of 2 (two) years of related customer service experience. A strong technical aptitude and knowledge of Microsoft Office is required. The successful candidate will have strong interpersonal, verbal and written communication skills and be an independent thinker and problem solver. We need a self-starter with positive can-do attitude and the ability to take direction and multi-task. Attention to detail is a must. Customer service mindset and the ability to communicate appropriately to internal and external customers.