We're a leading provider of group insurance benefits in the U.S., committed to making life brighter for our customers, partners, and communities. At our core, we value diversity and inclusivity, welcoming individuals from all backgrounds to bring their unique perspectives and talents to our team. Join us and discover how you can contribute to making a difference in the lives of individuals, families, and communities around the world.
Job DescriptionAre you someone who thrives on providing exceptional customer service and enjoys working in a collaborative environment? If so, we're looking for an enthusiastic Absence Implementation Consultant to join our team. In this role, you'll have the opportunity to manage the implementation process for our policyholders, ensuring a seamless experience from start to finish.
Key ResponsibilitiesManage the entire integrated absence implementation process, delivering exceptional customer service throughout
Provide guidance on absence and short-term disability (STD) best practices
Maintain a thorough understanding of claims processes to effectively support customers
Serve as the primary point of contact for customers throughout the implementation process, ensuring their expectations are met
Collect, document, and share plan information and product details with clarity and transparency
Proactively identify unique service and technology requirements for each customer
Facilitate discussions with internal and external stakeholders as needed
Assist with customization of communications and reporting to meet customer needs
Collaborate with various departments to ensure smooth implementation, including underwriting, claims, and implementation teams
Track and maintain client-specific data throughout the implementation process
QualificationsBachelor's degree preferred, with 5-7 years of experience in the insurance/customer service industry
Prior Experience In Absence Management And STD Roles RequiredExperience in implementation or project management strongly preferred
Strong decision-making and problem-solving skills
Excellent interpersonal and communication skills
Ability to work independently and manage multiple priorities effectively
Willingness to learn and adapt to new systems and processes
Ability to thrive in a diverse and inclusive work environment
We welcome all talented candidates and are committed to fostering a culture of diversity and inclusion. If you believe you would thrive in this role, we encourage you to apply, even if you don't meet all the qualifications listed above.
Join Our TeamLife is brighter when you work with us. In addition to competitive compensation and benefits, including generous vacation and sick time, parental leave, and retirement programs, we offer a flexible work environment with a supportive and inclusive culture. Discover the possibilities and launch a rewarding career with us.
Application Deadline: May 30, 2024
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employment Type: Full-Time