We are offering an exciting opportunity for an Administrative Assistant role based in Salem, Oregon. This position begins with 3 weeks of training and then transitions to fully remote work. Join our team in supporting essential administrative functions within a fast-paced industry.
ResponsibilitiesRespond to inquiries, concerns, and needs from members, providers, and employer groups with a courteous and detail-oriented approach.
Educate and provide detailed explanations about benefits to enhance the value of healthcare spending for members and providers.
Employ critical thinking to resolve issues where the root cause may not be immediately clear.
Work in a dynamic multi-channel contact center environment, handling communication via phone, in person, and email.
Ensure timely and efficient resolution of member and provider issues with a strong focus on accuracy and attention to detail.
Document all interactions in accordance with company standards, aiming for first call resolution.
Demonstrate proficiency in data entry and PC processing within a Windows-based environment.
Exhibit excellent verbal, written, and interpersonal communication skills.
Provide and receive feedback to enhance personal performance and team effectiveness.
Multitask effectively, including talking and typing simultaneously.
Build and maintain strong relationships with colleagues and clients through strong interpersonal skills.
Utilize experience in data entry to ensure precision and attention to detail.
Apply knowledge of policy research and implementation as required.
Utilize strong customer service skills to ensure client satisfaction and resolve issues promptly.
Manage calls with a detail-oriented and courteous manner, maintaining a strong phone presence.
Familiarity with HealthCare.gov and understanding of benefit functions is advantageous.
Adaptability to a contact center environment and proficiency in multi-channel communication.
Apply critical thinking skills to solve problems and make informed decisions consistently.
Maintain a detail-oriented approach to all tasks.
QualificationsPrevious experience in a similar role preferred.
Proficiency in data entry and PC skills in a Windows-based environment.
Strong customer service skills with a focus on client satisfaction.
Familiarity with HealthCare.gov and benefit functions is beneficial.
Ability to work effectively in a fast-paced and dynamic environment.
Excellent communication skills, both verbal and written.
Strong interpersonal skills for building relationships with colleagues and clients.
Ability to multitask and prioritize tasks effectively.
Critical thinking skills for problem-solving and decision-making.
Employment Type: Full-Time