4 Client Support Specialist- Life Insurance - Remote | WFH Jobs in New York, NY
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Client Support Specialist- Life Insurance - Remote | WFH
$65k-86k (estimate)
Full Time
2 Weeks Ago
Get It Recruit - Administrative is Hiring a Remote Client Support Specialist- Life Insurance - Remote | WFH
About UsWe are a dynamic Insurtech startup, dedicated to democratizing access to life insurance through trusted digital platforms. Located in the vibrant heart of NYC, our mission is to revolutionize the life insurance industry. We craft innovative life insurance products designed for seamless digital purchase and integration, empowering both consumers and insurance professionals. Backed by substantial funding, our company is experiencing rapid growth, and we are eager to welcome passionate individuals to join us in reshaping the future of life insurance.
Position Overview: Field Support Specialist
Join us at the forefront of our support team! This exciting opportunity allows you to contribute to the growth of a rapidly expanding organization while gaining valuable experience across various functions. As a key member of our team, you will spearhead the development and expansion of our field support function, providing essential assistance to life insurance agents and brokers across all 50 states. Your role will involve resolving inquiries from our distribution partners, offering crucial support to clients, and addressing technical issues with our software. We are seeking a proactive self-starter with a blend of client support expertise, operational acumen, and technical proficiency. This is a full-time, salaried position with ample room for growth and development.
Work Arrangement: Remote (Must be located within the United States)
Please note: If your application catches our attention, a member of the hiring team will reach out to you through official channels, such as LinkedIn, SmartRecruiter, or our company domain email address. We prioritize your security and caution against phishing attempts or scams. We never conduct interviews via text-based communication or request registration through third-party websites.
Qualifications
The company is an Equal Opportunity Employer. All information provided will be treated with the utmost confidentiality in accordance with EEO guidelines.
Employment Type: Full-Time
Position Overview: Field Support Specialist
Join us at the forefront of our support team! This exciting opportunity allows you to contribute to the growth of a rapidly expanding organization while gaining valuable experience across various functions. As a key member of our team, you will spearhead the development and expansion of our field support function, providing essential assistance to life insurance agents and brokers across all 50 states. Your role will involve resolving inquiries from our distribution partners, offering crucial support to clients, and addressing technical issues with our software. We are seeking a proactive self-starter with a blend of client support expertise, operational acumen, and technical proficiency. This is a full-time, salaried position with ample room for growth and development.
Work Arrangement: Remote (Must be located within the United States)
Please note: If your application catches our attention, a member of the hiring team will reach out to you through official channels, such as LinkedIn, SmartRecruiter, or our company domain email address. We prioritize your security and caution against phishing attempts or scams. We never conduct interviews via text-based communication or request registration through third-party websites.
Qualifications
- Minimum 1 year of client support experience
- Proficiency in helpdesk analytics and reporting
- Ability to manage high chat volume and email correspondence effectively
- Strong time management skills with a focus on prioritization
- Problem-solving aptitude and resilience in challenging situations
- Exceptional written communication skills
- Adaptability to thrive in a fast-paced, evolving environment
- Dedication to delivering prompt, accurate, and friendly customer service
- Handle inbound support requests, addressing technical and application-related queries within designated time frames
- Ensure accuracy in processing client policy modifications and verifying new customer coverage
- Cultivate and maintain strong relationships with brokers to achieve sales targets and objectives
- Proactively initiate and follow up on complex inquiries to drive resolutions
- Identify patterns in inquiries and recommend process improvements
- Collaborate with management to address knowledge gaps and enhance departmental processes
- Manage agent escalations and fulfill carrier requests
- Provide support to the development team during product launches and platform updates
- Fully remote work arrangement
- Competitive salary with equity options
- Comprehensive health, dental, and vision benefits for employees and dependents
- 401k matching contributions
- Generous paid time off policy
- Stipend for purchasing work-from-home equipment
- Opportunity to work within a supportive and rapidly growing startup environment
- Access to mentorship and opportunities for skill development and career advancement
- Chance to make a meaningful impact on the lives of millions of consumers by providing essential protection for families
The company is an Equal Opportunity Employer. All information provided will be treated with the utmost confidentiality in accordance with EEO guidelines.
Employment Type: Full-Time
Job Summary
JOB TYPE
Full Time
SALARY
$65k-86k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/03/2024
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