46 Customer Operations Associate - Remote | WFH Jobs in New York, NY
Get It Recruit - Administrative is Hiring a Remote Customer Operations Associate - Remote | WFH
Who We AreWe are more than just a transportation company; we are driven by compassion and innovation. Our partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for vulnerable populations, including youth in foster care, children experiencing homelessness, and students with disabilities. We are proud to foster a company culture that has been recognized for innovation and inclusivity, making our company a rewarding and fulfilling place to work.
Your RoleAs a Customer Operations Associate, you will play a crucial role in ensuring a seamless customer journey. Your responsibilities will include managing customer data and processes, overseeing pricing, identifying areas for process improvement, and providing support to cross-functional teams. You will serve as a key advocate for product enhancements and contribute to maintaining standard operating procedures for customer-related processes.
What You'll DoAdmin & CRM Management: Maintain and manage customer information across platforms to ensure accuracy and completeness.
Pricing Ownership: Oversee the creation and auditing of customer pricing to ensure consistency and transparency.
Customer Process Optimization: Collaborate with revenue leaders to identify and address bottlenecks, proposing and implementing solutions for enhanced efficiency.
Internal Support & Collaboration: Provide day-to-day support to cross-functional teams, fostering effective communication and collaboration.
Process Documentation: Create and maintain standard operating procedures (SOPs) for customer-related processes to ensure consistency and adherence.
Data Audits: Conduct regular audits to ensure data accuracy, identify reporting issues, and escalate as necessary.
Product Advocate: Advocate for internal administrative priorities that promote easier and more efficient practices.
Requirements2 years of operational experience partnering with customer success/support teams.
Technical proficiency in Tableau, Excel, and Google Sheets.
Entrepreneurial mindset with a focus on execution and problem-solving.
Strong organizational skills and attention to detail.
Proactive approach to process improvement and problem-solving.
Excellent interpersonal skills and ability to collaborate effectively.
Sense of humor and appreciation for a positive work environment.
Passion for creating impactful solutions in the education and transportation space.
What You'll GetWe value your contributions and want you to be a part of our success. As a full-time employee, you'll receive equity in our company, flexible vacation, and comprehensive benefits including medical, dental, vision, and life insurance. Additionally, you'll have the opportunity to work for a VC-backed company in a dynamic and rapidly growing industry. At our company, we are committed to fair and equitable compensation practices, ensuring that your total compensation package reflects your experience, skill set, and location.
Equal Opportunity EmployerOur company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. We also operate as a drug-free workplace, promoting a safe and healthy work environment for everyone.
Employment Type: Full-Time
Job Summary
Full Time
$64k-83k (estimate)
06/09/2024
07/07/2024
The job skills required for Customer Operations Associate - Remote | WFH include Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Operations Associate - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Operations Associate - Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Operations Associate - Remote | WFH positions, which can be used as a reference in future career path planning. As a Customer Operations Associate - Remote | WFH, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Operations Associate - Remote | WFH. You can explore the career advancement for a Customer Operations Associate - Remote | WFH below and select your interested title to get hiring information.
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