27 CUSTOMER RETENTION REPRESENTATIVE - Remote | WFH Jobs in New York, NY
Get It Recruit - Administrative is Hiring a Remote CUSTOMER RETENTION REPRESENTATIVE - Remote | WFH
About The JobWe currently have openings for full-time Customer Retention Representatives. No prior customer service experience is necessary as we provide competitive wages and comprehensive paid training. This role is perfect for individuals who are outgoing, customer-focused, and interested in working remotely from home.
Primary ResponsibilitiesHandle inbound calls from policyholders looking to discuss or cancel their insurance benefits.
Address inquiries regarding coverage, premiums, and other policy-related information.
Utilize effective written and verbal communication skills, including composing business correspondence.
Demonstrate autonomy in decision-making and judgment while interacting with customers.
Initiate outbound calls to policyholders for overdue premium payments.
Reinforce policy benefits to retain existing customers and deliver outstanding service.
Employ various sales techniques to enhance policyholder retention rates.
Maintain accurate records of customer interactions for reporting and transactional purposes.
Utilize appropriate telephone etiquette and communication skills in extensive telephone contact.
Exercise discretion and sensitivity in providing customer service.
Schedule and Benefits
Monday to Friday schedule with no weekend shifts.
Additional production incentive pay available after training.
Bilingual (Spanish) skills earn an hourly pay differential.
Working Conditions/Physical Requirements
Heavy use of phones and PCs.
Prolonged periods of sitting.
Occasional reaching above shoulder level.
Potential for overtime as needed.
Required SkillsStrong verbal and written communication abilities.
Ability to resolve complex customer issues with a positive demeanor.
Comfortable working in a fast-paced environment and under pressure.
Familiarity with life and/or health insurance terminology preferred.
Basic proficiency in Microsoft Excel required.
Required ExperienceHigh school diploma or equivalent; some college coursework preferred.
Previous experience in a call center environment is advantageous.
Prior knowledge of insurance and/or sales is beneficial.
Employment Type: Full-Time
Job Summary
Full Time
$40k-50k (estimate)
07/05/2024
09/29/2024
The job skills required for CUSTOMER RETENTION REPRESENTATIVE - Remote | WFH include Customer Service, Call Center, Communication Skills, Written Communication, Verbal Communication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER RETENTION REPRESENTATIVE - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER RETENTION REPRESENTATIVE - Remote | WFH. Select any job title you are interested in and start to search job requirements.
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