4 Customer Service Agent - Remote | WFH Jobs in Antioch, TN
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Get It Recruit - Administrative is Hiring a Remote Customer Service Agent - Remote | WFH
Key ResponsibilitiesAssist customers with order management, including placing orders, checking order status, and handling returns.
Provide digital support, such as helping customers log in and clear their browser cache.
Manage financial inquiries, including payment processing and balance questions.
Support customers via web chat, showcasing your strong written communication skills.
Maintain thorough documentation of all customer interactions.
Attend daily team meetings and training sessions via Zoom.
Diligently use the required systems for tracking and logging activities.
Required Skills And QualificationsA quiet home workspace free from distractions.
Excellent written and verbal communication skills.
A compassionate approach to customer interactions, with the ability to de-escalate difficult situations.
Strong interpersonal skills to foster smooth conversations with customers.
Ability to learn and apply customer service practices accurately.
Flexibility to adapt to changing roles and customer needs.
Intermediate typing skills and attention to detail for accurate data entry.
Strong multitasking abilities and effective time management.
Comfortable using group chat and video conferencing tools for communication and support.
Technology RequirementsPC or laptop with at least Windows 10 (no Apple/Mac products, Chromebooks, or tablets).
Hard-wired high-speed internet connection (ethernet).
USB-connected headset and webcam.
Dual monitors for optimal productivity.
A dedicated, distraction-free workspace.
Language RequirementsEnglish is required; bilingual candidates (English/Spanish or English/Portuguese) are a plus.
Experience/EducationMust be 18 years or older.
High school diploma or GED is required; a higher degree is a plus for career advancement.
At least one year of call center experience is preferred.
Employment Type: Full-Time
Job Summary
Full Time
$40k-51k (estimate)
07/14/2024
08/11/2024
The job skills required for Customer Service Agent - Remote | WFH include Customer Service, Call Center, Customer Support, Written Communication, Flexibility, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent - Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent - Remote | WFH positions, which can be used as a reference in future career path planning. As a Customer Service Agent - Remote | WFH, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent - Remote | WFH. You can explore the career advancement for a Customer Service Agent - Remote | WFH below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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