15 Customer Service Rep - Remote | WFH Jobs in Waco, TX
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Get It Recruit - Administrative is Hiring a Remote Customer Service Rep - Remote | WFH
OverviewAs a Remote Customer Service Representative (CSR), you'll play a vital role in delivering exceptional customer experiences. Handling inbound calls, your main responsibilities will include clarifying policy coverage, addressing claim inquiries, and providing assistance to policyholders and other stakeholders. We prioritize first contact resolution and strive for high customer satisfaction, maintaining operational excellence at all times.
Primary ResponsibilitiesManage a high volume of incoming calls (approx. 70-120 daily) in a fast-paced call center environment.
Engage with policyholders, providers, and other parties professionally and courteously.
Stay updated on policy procedures and effectively communicate policy information.
Ensure prompt resolution of customer inquiries via phone, email, or written correspondence.
Adhere to departmental standards for call volume, average handle time, and time management.
Requirements1 years of experience in a high-volume contact center or similar role.
Minimum 18 years of age with a high school diploma or equivalent.
Remote Work Experience Preferred But Not Mandatory.Reliable high-speed internet connection and a smartphone for VPN access.
Insurance Industry Experience Is Advantageous But Not Required.Ability to maintain a quiet, professional home workspace.
Basic computer proficiency including Microsoft Office applications.
Typing speed of at least 30 words per minute.
Strong multitasking and time management skills.
Ability to perform effectively under pressure.
Location:
Remote work available nationwide (excluding specific regions).
Training and ongoing support provided.
TrainingComprehensive training program lasting 2-3 weeks.
Monday to Friday, 8 am to 4:30 pm CST.
Must have availability between 7:30 am and 6:30 pm CST, Monday to Friday post-training.
Schedule Post-trainingFull-time positions only, Monday to Friday.
No weekend shifts unless overtime is offered.
EquipmentCompany-provided equipment, except for a smartphone for VPN access.
How To ApplyJoin our team by applying today! We welcome applicants from diverse backgrounds and are committed to equal employment opportunities for all.
About UsWe are a leading staffing agency dedicated to connecting talented individuals with rewarding career opportunities. Since 1997, we've been passionate about fostering meaningful connections between job seekers and employers, supporting both in achieving their goals.
Employment Type: Full-Time
Job Summary
Full Time
$36k-45k (estimate)
05/31/2024
06/28/2024
The job skills required for Customer Service Rep - Remote | WFH include Customer Service, Call Center, CSR, Microsoft Office, Customer Satisfaction, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep - Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep - Remote | WFH positions, which can be used as a reference in future career path planning. As a Customer Service Rep - Remote | WFH, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep - Remote | WFH. You can explore the career advancement for a Customer Service Rep - Remote | WFH below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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