4 Customer Success Coach - Remote Jobs in Miami, FL
Get It Recruit - Administrative is Hiring a Remote Customer Success Coach - Remote
We're on the lookout for an empathetic, customer-oriented individual with a can-do attitude, ready to engage with clients and provide top-notch support and guidance.
We are a rapidly expanding cloud software company dedicated to revolutionizing the healthcare sector. Our cutting-edge scheduling software simplifies the complexities of scheduling for hospitals, nursing groups, and physician practices.
Job DescriptionTrain clients on utilizing our software effectively
Conduct online seminars showcasing various features
Develop personalized onboarding plans and training materials for new clients
Cultivate strong, strategic relationships with clients
Customize client accounts within our scheduling software to meet their unique needs
Collaborate with our Customer Support team periodically to handle incoming calls and email inquiries via Zendesk, with occasional weekend shifts
Communicate effectively through various channels: phone, email, in-person, and even telepathically if you're equipped!
Possess a tech-oriented mindset, able to converse fluently in tech terminology to liaise effectively with the product team
Set and manage clear expectations with clients and internal teams to ensure exceptional customer service
Address any escalated issues calmly and effectively, leveraging them as opportunities to reinforce relationships
Lead and oversee projects with the support team, conducting thorough reviews upon completion
QualificationsBachelor's degree
3 years of experience in SaaS Customer Success or similar project management roles
Passion for the healthcare industry
Strong technological aptitude
Prior experience with project management
PerksAdditional Information:
Fully remote work setup
Company outings, events, and a vibrant work culture
A team of incredibly supportive and passionate individuals dedicated to making a difference in healthcare
And more! Don't hesitate to inquire.
Employment Type: Full-Time
Job Summary
Full Time
$73k-94k (estimate)
06/21/2024
07/17/2024
The job skills required for Customer Success Coach - Remote include Customer Service, Communicates Effectively, Scheduling, Customer Success, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Coach - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Coach - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Coach - Remote positions, which can be used as a reference in future career path planning. As a Customer Success Coach - Remote, it can be promoted into senior positions as a Customer Insights Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Coach - Remote. You can explore the career advancement for a Customer Success Coach - Remote below and select your interested title to get hiring information.
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