15 Customer Support Agent - Remote | WFH Jobs in Chicago, IL
Get It Recruit - Administrative is Hiring a Remote Customer Support Agent - Remote | WFH
Your RoleAs a Customer Support Agent, you'll play a crucial role in delivering exceptional service to our valued customers. Here's what a typical day might look like:
Provide excellent customer service on every call, ensuring satisfaction and resolution of issues.
Contribute to achieving customer service goals such as call time, first call resolution, and overall satisfaction.
Handle inbound and outbound calls, as well as email and chat support, managing high call volumes effectively.
Offer insights and feedback to improve our service based on recurring customer issues.
Tailor solutions to meet the individual needs of each customer.
Act as a liaison between customers, partners, and sales consultants.
Collaborate with the team to ensure a seamless experience for our customers.
Provide knowledgeable advice on hearing loss.
Your ProfileWe're looking for candidates who:
Have previous experience with inbound/outbound calls.
Demonstrate a self-starter spirit and take initiative.
Possess strong organizational skills and attention to detail.
Thrive in a team-oriented environment.
Excel in fast-paced settings.
Preferably have a background in customer service.
Are available for 8-hour shifts between 8:00 AM - 8:00 PM, Monday to Friday, with rotating Saturdays.
What We OfferJoin us for the opportunity to:
Interact with happy and grateful customers every day.
Grow with an innovative company that values its employees.
Experience a unique, content-driven work culture akin to family.
Take on a high degree of autonomy and responsibility from day one.
Work in an open-minded, international environment that fosters creativity.
Receive an excellent salary and benefits package with entrepreneurial incentives.
About UsWe are a rapidly expanding hearing care company driven by the belief that everyone deserves to hear well and live well. Our digital business model has revolutionized the provision of hearing care, and we continue to define the future of the industry. While we originated in Europe, we now operate globally with over 1,100 team members across seven international locations. Join us as we shape the fascinating consumer healthcare space together!
Employment Type: Full-Time
Job Summary
Full Time
$43k-54k (estimate)
06/08/2024
07/07/2024
The job skills required for Customer Support Agent - Remote | WFH include Customer Service, Customer Support, Flexibility, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent - Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent - Remote | WFH positions, which can be used as a reference in future career path planning. As a Customer Support Agent - Remote | WFH, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent - Remote | WFH. You can explore the career advancement for a Customer Support Agent - Remote | WFH below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
Step 3: View the best colleges and universities for Customer Support Agent.
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