15 Healthcare Customer Service Specialist Jobs in Minneapolis, MN
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Recruiting Industry Specific Experts, LLC
Minneapolis, MN | Full Time
$55k-70k (estimate)
4 Months Ago
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Healthcare Customer Service Specialist
$48k-61k (estimate)
Full Time
2 Weeks Ago
Get It Recruit - Administrative is Hiring a Healthcare Customer Service Specialist Near Minneapolis, MN
Contract-to-Hire Opportunity in Customer Service within Healthcare/NHS Industry
OverviewWe are pleased to present a contract-to-hire role for a Customer Service Representative in the Healthcare/NHS sector. This position is fully remote, designed for candidates in the MST and CST time zones, offering flexibility while providing essential services.
Key Responsibilities
OverviewWe are pleased to present a contract-to-hire role for a Customer Service Representative in the Healthcare/NHS sector. This position is fully remote, designed for candidates in the MST and CST time zones, offering flexibility while providing essential services.
Key Responsibilities
- Process customer credit applications accurately and efficiently.
- Maintain precise and up-to-date records of customer information.
- Act as a patient advocate, managing the exchange of complex and sensitive information with care.
- Utilize multiple monitors for data entry while maintaining professional phone etiquette and adherence to guidelines.
- Support team members with daily paperwork and assist in resolving and documenting patient issues.
- Identify potential financial, medical, and legal risks during interactions, following appropriate procedures.
- Use various systems to meet customer needs, including scheduling appointments, handling authorizations, claims, invoices, eligibility, benefits, and appeals.
- Convert oral information into clear and accurate written documentation based on established guidelines.
- Meet set performance goals in customer satisfaction, accuracy, quality, and attendance.
- Adhere to departmental standards for metrics with daily evaluations.
- Strong experience in customer service and data entry.
- Familiarity with documentation processes and procedures.
- Experience in training and policy development.
- Capability to schedule appointments and manage invoicing tasks.
- Commitment to high-quality standards in work.
- Knowledge of workstation support and internet usage.
- Understanding of medical coverage policies.
- Excellent phone presence and ability to perform benefit-related functions.
- Experience in handling paperwork and performing ad hoc financial tasks.
- Familiarity with claim administration procedures.
- Proficiency in both English and Spanish is highly desirable.
- Outstanding written and verbal communication skills.
- Consistent and reliable attendance.
- Proficiency in Microsoft Office Suite.
- Experience with interviewing processes.
- Familiarity with HealthCare.gov is a plus.
- A clean background with no criminal record is required.
Job Summary
JOB TYPE
Full Time
SALARY
$48k-61k (estimate)
POST DATE
08/29/2024
EXPIRATION DATE
09/26/2024
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