We are a leading law firm committed to providing exceptional legal services to our clients. With a focus on client satisfaction and efficient case management, we are dedicated to delivering personalized solutions and fostering positive relationships.
Job DescriptionAre you a proactive problem-solver with a passion for helping others? We're seeking a dynamic individual to join our team as an Intake Client Care Specialist. As the first point of contact for potential clients, you'll play a vital role in shaping their experience with our firm.
ResponsibilitiesServe as the initial point of contact for potential clients via phone and Zoom, addressing inquiries and scheduling appointments with our legal team.
Provide exceptional customer service by actively listening to clients' needs, addressing concerns, and setting clear expectations.
Collaborate with marketing to develop outbound sales strategies and establish partnerships with other firms.
Manage client onboarding and case files, ensuring accurate data entry and paperwork collection.
Screen incoming calls to assess case suitability and provide timely assistance.
Act as the main contact for client inquiries, resolving issues promptly and effectively.
Utilize CRM systems to maintain up-to-date client records and information.
Identify opportunities to enhance client engagement and loyalty through proactive communication and follow-ups.
Lead initiatives to promote client appreciation and recognition through thoughtful gestures and events.
Assist with administrative tasks such as email correspondence, document management, and research.
QualificationsExcellent verbal and written communication skills with a strong emphasis on empathy.
Proficiency in CRM and case management software preferred.
Familiarity with Microsoft Office, especially Excel.
Background in the legal industry is advantageous.
Strong Computer Skills And Data Entry Experience.Minimum of 3 years' experience in an administrative role.
Previous Experience In a Client-facing Environment Is Essential.High school diploma or GED required.
Ability to problem-solve and think critically in a fast-paced environment.
Technologically savvy with the ability to learn new systems quickly.
About UsAt our firm, we believe in the power of remote work to foster collaboration and flexibility. Our client-centric approach and commitment to excellence set us apart in the legal industry. Join us in our mission to provide confidence, encouragement, and hope to businesses and individuals alike.
If you need accommodations during the application process, please reach out to us directly. We look forward to welcoming you to our team!
Employment Type: Full-Time