We are a leading healthcare solutions provider committed to putting people first in pharmacy services. We've pioneered innovative approaches to pharmacy benefit management (PBM) to make medications more accessible and affordable for those who rely on them. Our culture celebrates diversity, fosters creativity, and promotes professional growth. Join us in our commitment to delivering excellent service to our customers and each other.
Job DescriptionWe are seeking a dynamic Operations Analyst to join our team. In this role, you will play a pivotal part in managing updates and communications that impact both internal operations and external stakeholders. The ideal candidate is a motivated professional with a background in PBM or healthcare, proficient in Microsoft Office Suite, and possesses strong analytical skills. If you thrive in a collaborative environment and are passionate about making a difference, we want to hear from you!
ResponsibilitiesSupport internal and external projects, ensuring timely completion of deliverables.
Coordinate project meetings and communications for the team.
Document requirements and maintain project templates and tools.
Serve as a liaison between departments to ensure project efficiency.
Analyze and resolve client and project issues as needed.
Lead benefit and plan changes in collaboration with internal and external partners.
Facilitate third-party transitions and other internal projects as assigned.
Maintain project plans and meeting minutes for monitoring purposes.
Monitor project progress and report updates to management.
Provide go-live support as required, including non-business days if necessary.
Uphold compliance and diversity, equity, and inclusion program objectives.
RequirementsBachelor's degree in business, marketing, or related field; or equivalent experience.
Certified Pharmacy Technician or willingness to become certified.
Knowledge of PBM or healthcare industry preferred.
Minimum 3 years of client service and program management experience preferred.
Ability to work independently and prioritize tasks effectively.
Strong team orientation and commitment to client service.
Willingness to travel as required.
Excellent verbal and written communication skills.
Commitment to compliance program objectives and fostering respectful workplace interactions.
What We OfferFlexible remote work schedule.
Paid volunteer hours.
Educational assistance and professional membership support.
Referral bonus program.
Comprehensive benefits package including health, dental, and vision insurance, flexible spending accounts, paid time off, 401K, disability coverage, parental leave, adoption assistance, and employee assistance programs.
Join our team and be part of a company dedicated to making a positive impact in healthcare. Apply now!
Employment Type: Full-Time