5 Contact Center Operations Manager - Financial Services Jobs in Omaha, NE
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Contact Center Operations Manager - Financial Services
$63k-85k (estimate)
Full Time
7 Days Ago
Get It Recruit - Executive is Hiring a Contact Center Operations Manager - Financial Services Near Omaha, NE
Position OverviewWe're seeking an enthusiastic leader to help shape our Contact Center’s future and support our mission of becoming a trusted lifelong financial partner. In this role, you’ll guide and inspire a dedicated team, fostering growth and excellence in service through innovative leadership and effective management.
Key Responsibilities
Employment Type: Full-Time
Key Responsibilities
- Strategic Leadership: Lead with vision by promoting and exemplifying our core values and principles. Develop and execute the contact center's strategic goals and performance metrics to align with overall business objectives.
- Team Development: Cultivate a high-performing team by encouraging a culture of accountability, continuous improvement, and exceptional service. Design and implement training programs to enhance skills and keep the team updated with industry best practices.
- Operational Excellence: Define and oversee the business unit's operating plan and future-focused strategies. Manage resources, vendor relationships, and procedures to ensure smooth and efficient operations.
- Member Experience: Uphold high standards of phone etiquette and professionalism to ensure outstanding interactions with members. Implement efficient processes and technology solutions to enhance member experiences and reduce costs.
- Governance and Risk Management: Develop and enforce policies and procedures to manage corporate practices and mitigate risks. Ensure all activities comply with industry regulations, including data security, consumer protection, and privacy laws.
- Service Improvement: Build and maintain collaborative relationships with members, vendors, and community partners. Continuously assess and improve service practices, using feedback and data to drive enhancements and optimize efficiency.
- Bachelor's degree in Finance, Business, Management, or a related field.
- Minimum of three years of call center management experience.
- At least five years of progressive experience in a call center, with a focus on financial institutions for a minimum of two years.
- Strong communication skills with the ability to effectively present information and concepts.
Employment Type: Full-Time
Job Summary
JOB TYPE
Full Time
SALARY
$63k-85k (estimate)
POST DATE
09/09/2024
EXPIRATION DATE
10/05/2024
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