This position plays a crucial role in ensuring efficient and accurate patient registration, screening, and pre-service financial arrangements. The primary responsibilities include obtaining necessary patient information, explaining hospital policies, insurance benefits, and ensuring exceptional customer service.
Job Duties/Responsibilities

• Monitor Financial Procedures: Ensure financial responsibilities and pre-payments are managed effectively across various hospital locations.
• Insurance Verification: Conduct insurance verifications through phone, fax, or online channels.
• Financial Information Gathering: Collect and document patient deductible, coinsurance, and copay details, reviewing any outstanding debts.
• Estimation and Payment Collection: Provide patients with estimated procedure costs and options for payment, facilitating payments either via phone or during registration.
• Customer Service and Problem Solving: Offer prompt assistance and resolve queries from patients and other stakeholders.
• Patient Registration: Pre-register patients when required and ensure compliance with regulatory guidelines.
• Good Faith Estimates: Compile and provide accurate Good Faith Estimate information to patients as per regulatory standards.
• Patient Liaison: Act as a liaison between the hospital and patients/families to resolve issues and address concerns.
• Education and Training: Participate in ongoing educational programs and training sessions to maintain skills and support new hires.
• Compliance and Improvement: Adhere to departmental policies and actively participate in meetings and process improvement initiatives.
• Health Record Management: Identify and report inconsistencies in electronic health records to supervisors.
• Mission Alignment: Perform all duties in alignment with the mission, vision, and values of the healthcare organization.

Required Qualifications

• High School Diploma or GED equivalent.
• Proficiency in data entry and PC skills.
• Knowledge of medical terminology.
• Strong customer service skills with a focus on patient care.
• Ability to maintain confidentiality.
• Remote work capability with occasional onsite meetings.
• Proficiency in multitasking with computers and telephones.

Preferred Qualifications

• Experience in patient registration, advocacy, or pre-service payment collections.
• Associates degree in a healthcare-related field.

Physical DemandsThis role involves regular body motion including bending, squatting, kneeling, and twisting. Occasional lifting up to 20 pounds and pushing wheelchairs are required. Excellent eye-hand coordination and normal range vision and hearing are necessary for operating office equipment.
Employment Type: Full-Time