Remote Financial Aid Advisor
Join a team committed to transforming lives at ECPI University. Established in 1966, ECPI University has been dedicated to helping students achieve their academic and career aspirations through our innovative education approach. Our culture prioritizes student success, supported by our dynamic team and industry-focused curriculum.
We offer a stable work environment with opportunities for professional growth and competitive benefits. If you're passionate about making a difference in students' lives, we welcome you to explore this opportunity with us.
Benefits Of Joining ECPI University

• Tuition scholarship program available to employees and immediate family members after 90 days of employment
• Competitive compensation and comprehensive medical/dental benefit plans
• 401(k) participation with potential employer contributions

Responsibilities

• Collaborate with the Student Support and Reentry advising teams to provide exceptional service to returning students
• Maintain attention to detail and responsibility for daily packaging updates
• Engage in professional conversations with students and parents to find solutions for their needs
• Efficiently and accurately package assigned reentering students
• Discuss payment plan options, balances, and holds promptly
• Develop financial plans tailored to reentering students' needs
• Ensure completeness and accuracy of student files and payment records
• Utilize reports to monitor students' progress and prioritize tasks in collaboration with your director
• Review and evaluate unusual/mitigating circumstance documentation, making adjustments or revisions as necessary

QualificationsEducation/Experience:

• Bachelor's degree preferred
• 3-5 years of related Financial Aid experience
• Any equivalent combination of education, experience, and/or training

Skills/Abilities

• Exceptional customer service and problem-solving skills
• Effective communication, interpersonal, and presentation abilities
• Ability to multitask, work independently, and make decisions based on guidelines
• Proficiency in basic computer software (MS Office) and exposure to financial aid software (Campus Vue/Campus Nexus preferred)

Working Remote/Home Requirements

• Dedicated office space free from distractions and background noise
• Adherence to set schedule and continuous communication with managers and co-workers
• Resources including a dedicated office space accommodating dual monitors, computer, and VPN device, and high-speed internet meeting specific requirements

Employment Type: Full-Time