Are you seeking a role where you can contribute to something meaningful? Join our team, where you'll collaborate with a dedicated group to provide exceptional care experiences for our patients. You'll find opportunities to make a real difference. Whether through our Ambassador Movement initiative or our comprehensive training programs, you'll have the chance to choose how and where you'd like to leave your mark.
We offer a diverse range of benefits for both full-time and part-time team members, tailored to support you and your loved ones in living your best lives. Explore our benefits portfolio/benefits to learn more.
Come join us and let's exceed expectations together, transforming healthcare for the better.
Leading nonprofit healthcare system in Arizona, serving a population of five million in the greater Phoenix area. Our extensive network includes six acute-care hospitals, a robust medical group offering primary, specialty, and urgent care services, a comprehensive cancer care network, outpatient surgery centers, clinical research facilities, medical education programs, community services, and much more. With a team of nearly 14,000 members, 3,700 affiliated providers, and countless volunteers, we're dedicated to elevating the standard of care and well-being in communities across Arizona.
QualificationsEducation:
High School Diploma or GED required
ExperienceMinimum 18 months of patient accounts experience required
Minimum 18 months of billing, collection, or Medicare/Commercial billing experience required
ResponsibilitiesJob Summary:
As a Patient Accounts Representative, you'll be responsible for a variety of tasks including collecting, reconciling, resolving credit balances, conducting research, correspondence, and independent problem-solving. You'll handle complex, multi-payment accounts and submit appeal letters for underpaid claims as needed. Your role will involve interpreting payer contracts to ensure accurate payments, reviewing EOBs for denials, and collaborating with various hospital departments to ensure proper coding and billing procedures are followed. Maintaining compliance with departmental, hospital, and regulatory policies, including HIPAA requirements, will be paramount. Additionally, you'll utilize top-tier customer service skills when interacting with patients, government agencies, insurance providers, and other stakeholders.
Additional Responsibilities IncludeDaily reconciliation of accounts to identify underpayments, overpayments, or contractual adjustments
Keeping abreast of regulatory billing requirements for specified payors
Interpreting data processing reports and applying the information to enhance departmental productivity
Providing training to other staff members on reconciliation techniques and related aspects of the role
Facility: Support Services
Department: Patient Financial Services
Work Hours: 6:00 am - 2:30 pm
Shift: Days
Position Type: Regular Full-Time
Employment Type: Full-Time