17 Client Experience Manager - Remote | WFH Jobs in Portland, OR
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Get It Recruit - Hospitality is Hiring a Remote Client Experience Manager - Remote | WFH
Full-time
Are you an organized multitasker with exceptional communication skills? Join our revolutionary coaching and consulting firm that empowers civil plaintiff and criminal defense trial lawyers to achieve justice and live their best lives.
We're seeking a Client Experience Manager who thrives in a fast-paced environment and is passionate about delivering an exceptional client experience. As part of our close-knit remote team, you'll play a vital role in managing our flagship programs, ensuring seamless execution, and enhancing client satisfaction.
ResponsibilitiesFlagship Program Management:
- Attend and facilitate virtual and in-person training sessions.
- Track member attendance and engagement.
- Develop strategies to enhance client engagement, satisfaction, and retention.
- Manage program calendars and schedules.
- Conduct new member orientation.
- Provide guidance and support to clients over the phone or via email.
- Address client concerns, offer solutions, and resolve issues or complaints.
- Assist clients with website features, program access, and member connections.
- Scout and book venues for in-person training events.
- Oversee event logistics, hospitality, and design.
- Collaborate with the team to ensure successful events.
- Attend and provide support at all in-person events (currently 8 per year).
- Manage the CEO's speaking engagements from start to finish.
- Travel with the CEO to speaking events and provide on-site assistance.
- Collaborate with the Marketing team, relay client insights, and suggest strategy adjustments.
- Assist with program-related marketing projects as needed.
- Create engagement metrics and reports.
- Bachelor's degree in Business Administration or a relevant field (preferred).
- Proven experience as a Client Experience Manager or similar client-facing role.
- Excellent organizational and time management skills.
- Strong ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite, Google Suite, Slack, Acuity, Kajabi, and similar programs.
- Exceptional written and verbal communication skills.
- Ability to handle confidential information with discretion and integrity.
- Strong attention to detail and problem-solving skills.
- Capability to work independently and as part of a team.
- Experience working remotely.
- Ability to adapt to changing environments and respond effectively to urgent situations.
- Strong interpersonal skills for interacting with staff, clients, and executives.
- Familiarity with basic office management procedures.
- A proactive approach to task and initiative management.
- Customer service orientation with a professional demeanor.
- Resourcefulness and self-motivation.
- Must be legally entitled to work in the United States.
- Must have a valid driver's license and reliable mode of transportation.
- $80,000 annual salary.
- 10 days of paid personal time off.
- 10 days of paid sick time.
- Paid holidays.
- Retirement program.
- Medical and dental benefits.
- 36-hour workweek (on non-event weeks).
- Paid holidays include New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving (3 days), and a full week off during the Winter Holiday (December 25 - January 2).
This position involves working at the CEO's residence 2-3 days per week, with the flexibility of remote work for the remaining days. Travel is required throughout the year, on average 6 - 8 times per year.
Schedule
- Monday to Friday.
- Some evening hours required during live events.
Please note that applications submitted without a cover letter will not be considered.
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other protected class.
Employment Type: Full-Time
Job Summary
Full Time
$93k-120k (estimate)
06/07/2024
07/02/2024
The job skills required for Client Experience Manager - Remote | WFH include Customer Service, Initiative, Problem Solving, Insight, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Experience Manager - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Experience Manager - Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Experience Manager - Remote | WFH positions, which can be used as a reference in future career path planning. As a Client Experience Manager - Remote | WFH, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Manager - Remote | WFH. You can explore the career advancement for a Client Experience Manager - Remote | WFH below and select your interested title to get hiring information.
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