Do you have a passion for making a positive impact on people's lives? Join our mission-driven organization as a Customer Success Manager, where you'll play a vital role in empowering our clients to achieve their goals through our innovative software solutions.
As a Customer Success Manager, you'll be a strategic advisor to our customers, serving as a project manager, configuration specialist, product expert, and business advisor all rolled into one. Your primary responsibility will be to actively listen to our clients, understand their unique challenges, and share best practices to guide their effective use of our platform.
In this role, you'll lead the onboarding process for new customers, developing a deep understanding of their business processes and introducing them to smarter, more efficient workflows using our software. You'll guide customers through product configuration, user setup, technical integrations, reporting, and user adoption activities, ensuring a seamless transition to our platform.
Once onboarding is complete, you'll continuously evaluate our customers' business and data requirements, current tech stack, and objectives, proposing new ways to leverage our platform as their needs evolve. You'll maintain strong relationships with key decision-makers, conduct regular business reviews, and assess the value our software delivers to support renewals and growth discussions.
Throughout your journey with us, you'll contribute to the constant improvement of our customer experience, providing feedback to drive efficiency and enhance our operations. You'll leverage tools like CRM, usage analytics, and ticketing systems to document your work, ensuring transparency and collaboration across teams.
Our ideal candidate is obsessed with creating amazing customer experiences, possesses excellent communication and presentation skills, and can effectively influence, communicate, and negotiate. You should have a strong analytical and process-oriented mindset, with the ability to balance customer needs with resource and technical constraints.
Qualifications

• 4 years of experience in a SaaS software environment, such as support, onboarding, services, or project management
• Demonstrated ability to rapidly learn, apply, and train new technology (our processes and tools are constantly evolving)
• Experience demonstrating software or technology to users with varying levels of technical expertise
• Proven success in managing multiple customer engagements with diverse stakeholders across different locations
• Familiarity with CRM platforms, usage analytics, and ticketing systems
• Excellent communication, presentation, and negotiation skills
• Strong analytical and problem-solving abilities
• Passion for creating exceptional customer experiences

Join our team and be part of a movement that's making a real difference. We offer a competitive salary range of $60,000 - $70,000, along with a comprehensive benefits package and a culture that values diversity, inclusivity, and respect.
If you're ready to embark on a journey where you can impact lives, nurture relationships, and lead the charge in engagement marketing, we want to hear from you. Apply today and let's shape the future of human services together.
Employment Type: Full-Time