145 Customer Success Manager - Remote | WFH Jobs in Chicago, IL
Get It Recruit - Hospitality is Hiring a Remote Customer Success Manager - Remote | WFH
Are you passionate about building strong relationships and delivering exceptional customer service? Join our dynamic healthcare startup and play a pivotal role in improving patient outcomes for chronic eye diseases. We are seeking an experienced Customer Success Manager to nurture and grow our partnerships with ophthalmology practices across the United States.
ResponsibilitiesAs a Customer Success Manager, you will be the primary point of contact for our valued clients, ensuring their success and satisfaction with our innovative care management platform. Your responsibilities will include:
- Client Relationship Management: Build and maintain strong relationships with our partners, responding promptly to inquiries, resolving issues, and providing exceptional support.
- Performance Monitoring: Review key performance metrics and trends, and develop proactive strategies to enhance results and drive continuous improvement.
- Expansion Planning: Identify opportunities for growth and expansion within existing accounts, working closely with our sales team to onboard new practices and providers.
- Care Team Liaison: Collaborate with our dedicated care team, acting as the primary liaison between our clients and the care coordinators supporting their patients.
- Reporting and Business Reviews: Prepare and present comprehensive reports, monthly service utilization updates, and quarterly business reviews to practice leadership.
- Pilot Success: Provide exceptional oversight and troubleshooting during the initial 90-day period following new practice launches.
- Bachelor's degree in Business or a related field
- Minimum of 2-3 years of experience in account management, with a proven track record of successfully retaining and developing customer relationships, preferably in healthcare or specialty clinics
- Excellent communication, presentation, and persuasive abilities
- Strong analytical mindset with the ability to evaluate data, trends, and performance metrics
- Customer-focused approach and commitment to delivering an exceptional partner experience
- Proficiency in using CRM tools (e.g., Salesforce), project management software, and other relevant technologies
- Ability and willingness to travel (approximately 25%) for launches, business meetings, and events
If you are passionate about improving patient outcomes and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please complete a brief Culture Index assessment as part of the application process.
We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Employment Type: Full-Time
Job Summary
Full Time
$111k-154k (estimate)
06/21/2024
07/19/2024
The following is the career advancement route for Customer Success Manager - Remote | WFH positions, which can be used as a reference in future career path planning. As a Customer Success Manager - Remote | WFH, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager - Remote | WFH. You can explore the career advancement for a Customer Success Manager - Remote | WFH below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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