Join Our Team as a Patient Assistance Care Coordinator
We are seeking a compassionate and dedicated individual to join our team as a Patient Assistance Care Coordinator. In this role, you will play a crucial part in enhancing the patient services experience by providing exceptional support to patients, care teams, and healthcare providers.
A Typical Day in the Life of a Patient Assistance Care Coordinator:

• Respond to high-volume inbound call inquiries from patients, care teams, and healthcare providers regarding patient assistance program eligibility criteria, patient enrollment status, or refill requests for already enrolled patients.
• Process Patient Assistance enrollment applications in a timely manner, including:
• Reviewing enrollment forms and supporting documentation to assess patient eligibility based on program guidelines and Standard Operating Procedures (SOPs).
• Determining patient eligibility based on program criteria, which may involve insurance benefits verification.
• Actively listen to each customer, assess their needs, and respond with demonstrated patience and courtesy.
• Review and identify missing or incorrect information within program service requests/program applications.
• Report Adverse Events/Product Complaint inquiries in accordance with SOPs and good manufacturing practices.
• Provide timely feedback regarding service failures or customer concerns.
• Effectively utilize our internal technology platform to complete claims processing and keep workflows moving.

What We're Looking For

• A service-minded individual focused on recognizing and meeting the needs of others, especially patients and care partners.
• Ability to handle personal health information with utmost confidentiality.
• Commitment to honesty, integrity, and professionalism, with a strong sense of proper business and customer service etiquette.
• Excellent verbal and written communication skills.
• Accountability for results and the ability to plan, prioritize tasks, and pay strong attention to detail.
• Proficient emotional intelligence, with the ability to recognize emotions and their effects, manage disruptive impulses, and handle potentially stressful customer interactions.
• Proficient computer skills and adaptability to change.
• Personal initiative and commitment to team and organizational goals.
• Ability to work effectively within a team environment.
• A positive attitude and a desire to make a difference in the lives of patients.

Requirements

• Associate's or Bachelor's degree strongly preferred, or equivalent experience required; completion of a high school diploma or GED is required.
• 6 months of customer service experience, payer benefits experience (reimbursement, prior authorization, etc.), healthcare industry experience, or healthcare-related certification, license, or equivalent coursework is strongly preferred.
• Ability to sit for extended periods of time, as this is an office-based position.
• Flexibility to travel, although very minimal.
• Willingness to work at our location in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. (Toll reimbursement program available for eligible employees.)
• Encouraged to be vaccinated against COVID-19 for on-site work.

Physical Demands & Work Environment

• Regularly required to talk or hear.
• Frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
• Ability to type 35 WPM with 97% accuracy.
• Flexibility to travel, although very minimal.
• Standard 8.5-hour shifts between 8 AM and 11 PM, Monday through Friday, with shifts assigned based on business needs.
• Professional office environment utilizing standard office equipment such as computers, phones, photocopiers, etc.

What We Offer

• Competitive compensation and flexible working arrangements, including the potential for a hybrid schedule (50% in-office, 50% remote) after meeting eligibility criteria.
• Comprehensive benefits package, including medical, dental, vision, 401(k) with employer match, paid parental leave, wellness programs, and more.
• Opportunities for personal and professional growth, with a company that values diversity, inclusion, and employee development.
• A challenging and stimulating work environment that encourages new ideas and exposure to learning and development opportunities.
• The chance to play a crucial role in enhancing the patient services experience and making a difference in the lives of patients, physicians, and pharmacies.

Join our team and be part of a purpose-driven organization on a rapid growth journey. We celebrate diversity, support our employees, and thrive on creating an inclusive workplace.
To be considered for this opportunity, please submit your application, including your resume and cover letter. We look forward to hearing from you!
Employment Type: Full-Time