Job Title: Property Operations Associate
Location: Nashville, TN
Work Schedule: This is a full-time role requiring approximately 32-40 hours per week. The schedule is flexible based on business needs and may include nights, weekends, and holidays, as this is a role in the hospitality industry. While not "on-call 24/7," you may be required to respond to emergencies outside of regular working hours, with additional compensation provided.
Job OverviewAs a Property Operations Associate, you will play a vital role in ensuring an exceptional guest experience at our properties. You will be responsible for maintaining the cleanliness, safety, and overall appeal of all public spaces, common areas, and individual units, adhering to our brand's high standards. Through regular on-site inspections, you will identify and prioritize cost-effective property improvements to enhance the guest experience.
Your daily tasks will be varied and collaborative, involving coordination with various teams and partners. Typical responsibilities include visiting and assessing units, replacing broken items, liaising with housekeeping and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and guest issues.
Key Responsibilities

• Conduct regular inspections to identify and communicate on-site issues
• Maintain appropriate supply inventory levels based on provided guidelines
• Participate in preventative maintenance programs
• Complete brand standard inspections to gather property-level data
• Decrease the number of after-hours calls and inquiries through proactive measures
• Drive quality outcomes through increased guest satisfaction and company metrics

Qualifications

• Ownership mindset: Take accountability for all facets of unit/building performance
• Tech-savvy: Proficient with modern technology tools and able to use them effectively
• Handy: Comfortable with using tools and devising clever solutions for minor repairs and maintenance tasks
• Quality control leader: Establish and implement streamlined processes to ensure adherence to high-quality standards
• Reliable: Punctual and willing to work nights, weekends, and holidays
• Collaborative: Work effectively with leadership and peers to meet goals and contribute ideas for operational and experiential improvements
• Problem-solving: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest needs
• Change agent: Support the implementation of new processes, tools, or technology, including communication plans and training development
• Process-minded: Execute established processes with precision and identify process deficiencies that impact the guest experience

Requirements

• Access to a reliable vehicle for work-related transportation
• Valid driver's license and proof of insurance with a clean driving record

Compensation And Benefits

• Starting base pay range: $19.25 - $20.50 per hour, subject to change
• Potential for equity, bonuses, perks, benefits, and travel credits
• Comprehensive health insurance options, including fertility coverage
• 401(k) plan with company matching
• Generous paid time off accrual
• Cell phone reimbursement
• Wi-fi and home office stipends for eligible roles

If you don't meet all the qualifications but believe you have the skills and experiences to be successful in this role, we encourage you to apply. We value diverse perspectives and backgrounds that contribute to our strong company culture.
Employment Type: Full-Time