Title: Recruiter / Care Coordinator (Bilingual Spanish-English)
We are seeking a highly motivated and goal-oriented Recruiter / Care Coordinator to join our team. This is a hybrid role, with a combination of remote work and in-office presence in Florida.
Our organization is dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) to achieve their highest level of independence and live their best lives. We pride ourselves on being the premier provider of in-home services in Southwest and Central Florida.
As the Recruiter / Care Coordinator, you will play a vital role in recruiting direct support professionals (DSPs) to provide personalized in-home services based on each individual's needs. You will conduct required reviews of services, follow-ups, and ensure overall satisfaction. A significant part of your responsibilities will involve conducting daily interviews with potential DSP candidates.
In this role, you will be the primary point of contact, working closely with a team to ensure that each individual receives the care they need through a person-centered approach.
RecruitingEssential Functions:

• Source and post job advertisements to generate a pool of independent contractors as Direct Service Professionals (DSPs).
• Maintain an active recruiting program to ensure a consistent pipeline of DSP contractor candidates.
• Communicate governmental requirements to potential DSPs considering a contract agreement.
• Train DSP contractors on Electronic Visit Verification and other documentation systems used to verify services provided to individuals.
• Attend community events, job fairs, and local meetings to generate interest and attract potential DSPs.

Customer Service & Client Relations

• Build strong relationships with individuals/families, Waiver Support Coordinators, Agency for Persons with Disabilities (APD), Department of Children and Families, and nurse coordinators.
• Review and analyze assigned individuals' Support Plans to understand their specific needs thoroughly.
• Act as a liaison between the individuals receiving services, their families, and the DSPs to ensure satisfaction.
• Conduct intake interviews with individuals/families to gain a comprehensive understanding of their care needs.
• Address concerns, questions, and consult with DSPs and individuals as needed.

Administration

• Retrieve and record notes regarding individuals' concerns, medical updates, or other changes to their care needs.
• Communicate updates to DSPs on processes for working in a contract capacity.
• Maintain strict confidentiality in all communication, specifically protecting the Protected Health Information (PHI) of individuals receiving services.
• Ensure proper documentation protocol to mitigate fraudulent activity.

Requirements

• High school diploma or equivalent; college coursework preferred.
• 1 year of experience in a supervisory or management role, preferably in a healthcare setting.
• Minimum of 1 year of direct customer service experience, via telephone or face-to-face.
• Minimum of 6 months of screening/recruiting and hiring responsibility.
• Must pass Level II Background screening.
• Valid state driver's license.
• Fluency in both Spanish and English is required.

Employment Type: Full-Time