3 Technical Support Specialist - Remote | WFH Jobs in Newton, MA
Get It Recruit - Hospitality is Hiring a Remote Technical Support Specialist - Remote | WFH
The Technical Support Specialist (TSS) is the primary troubleshooting and resolution expert for our customers, ensuring a smooth experience with our platform. We're seeking customer-centric individuals with exceptional attention to detail, effective communication skills, and strong technical aptitude.
In This Role, You'll
- Assist client corporate Marketing and IT staff with remote troubleshooting of restaurant and convenience store technical environments.
- Triage, diagnose, and resolve complex technical issues for customers.
- Manage a dynamic queue of support cases, ensuring client satisfaction.
- Provide technical guidance on all aspects of our platform.
- Perform set-up and configuration of our platform to support customer needs.
- Capture complete case notes, including customer communications, troubleshooting steps, and resolutions.
- Escalate cases as appropriate, including for Enterprise clients, ensuring successful resolution with all stakeholders.
- Balance rapid case resolution with maintaining high-quality service and communication.
- Draft training and reference materials for our Customer Resource Center to educate and strengthen customer use of our platform.
- Ensure cases are addressed and resolved according to documented Service Level Agreements (SLAs).
- Accurately capture and communicate client enhancement requests to product development teams.
- Experience working in client support.
- Excellent verbal and written communication skills.
- Some education in an IT-related field or equivalent experience.
- Proven ability to learn new, complex technology quickly.
- Passion for working with clients through technical problems.
- Ability to maintain an empathetic and positive attitude when working with customers through challenging problems.
- Ability to establish clear purpose before action.
- Ability to manage multiple cases/conversations concurrently.
- Experience with Salesforce.
- Previous experience working with point-of-sale systems.
- Choice of medical plans (PPO, HMO, and High-Deductible)
- Dental plans with adult orthodontics coverage
- Vision plan
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with generous company match and 2-year vesting
- Flexible Spending Account (FSA)
- Health Reimbursement Account (HRA)
- Tuition reimbursement
- Generous paid time off
Employment Type: Full-Time
Job Summary
Full Time
$71k-91k (estimate)
06/05/2024
07/03/2024
The job skills required for Technical Support Specialist - Remote | WFH include Technical Support, Troubleshooting, Written Communication, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist - Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist - Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist - Remote | WFH positions, which can be used as a reference in future career path planning. As a Technical Support Specialist - Remote | WFH, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist - Remote | WFH. You can explore the career advancement for a Technical Support Specialist - Remote | WFH below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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