2 Lead End-User Engineer - Remote Jobs in St Louis, MO
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Lead End-User Engineer - Remote
$107k-131k (estimate)
Full Time
3 Days Ago
Get It Recruit - Information Technology is Hiring a Remote Lead End-User Engineer - Remote
Lead End-User Engineer
Location: St. Louis or Chicago (Remote Work Eligible)
Company OverviewWe are a prominent full-service law firm serving clients across the U.S. Our team of over 400 attorneys excels in 50 diverse areas of law. With a steadfast commitment to integrity, innovation, and diversity, we foster a collaborative and inclusive environment where every team member thrives.
Position SummaryJoin our team as a Lead End-User Engineer and take on a pivotal role in shaping our End-User Computing landscape. You'll lead our dedicated team, craft policies, and collaborate closely with IT Operations Technicians. This position offers the flexibility of a fully remote work schedule.
Key ResponsibilitiesProvide mentorship and guidance to the end-user computing team, fostering their professional growth.
Oversee the daily operations of end-user computing platforms like Microsoft Endpoint Configuration Manager (MECM), Intune, Citrix, and IGEL.
Serve as a technical liaison with third-party service providers, vendors, and resellers.
Coordinate critical incident events to ensure swift resolutions.
Contribute to the development of IS policies, procedures, and best practices.
Exceed customer expectations by delivering exceptional support experiences during escalations.
Configure and maintain desktop operating systems, end-user compute management systems, and software, ensuring optimal performance.
Report and present solutions to enhance support processes and technologies to the IS Operations Manager.
Education And Experience RequirementsAssociate's degree in computer information systems or equivalent; Bachelor's degree preferred.
Minimum seven (7) years of experience in computer technical support, including two (2) years of supervisor or lead technician experience, preferably in a law firm or professional services environment.
Desirable certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization (CCA-V), or equivalent.
Extensive experience with Microsoft EUC technologies, including Microsoft Endpoint Configuration Manager, Intune, and Windows enterprise desktop environments.
Proficiency in VDI administration, Active Directory, GPO administration, and Azure Active Directory preferred.
Familiarity with enterprise application support and ITSM programs like ServiceNow.
BenefitsIn addition to a competitive salary starting at $115,000 per year, we offer a comprehensive benefits package including:
Medical, vision, and dental insurance
Life insurance & ADD policies
Short & long-term disability insurance
Paid parental leave
401(k) profit-sharing plans
Parking/transportation stipend
Section 125 Plan (Pre-tax premiums, dependent care, and medical reimbursement)
Paid holidays and vacation time
Employee assistance program (EAP)
Employee wellness program
Tuition reimbursement
College savings plan deductions (529 plans)
Long-term care options
Equal Opportunity Employer M/F/D/V
Job Type: Full-time
Work Location: Remote (St. Louis or Chicago)
NoteWe encourage individuals with a criminal record to apply.
Employment Type: Full-Time
Location: St. Louis or Chicago (Remote Work Eligible)
Company OverviewWe are a prominent full-service law firm serving clients across the U.S. Our team of over 400 attorneys excels in 50 diverse areas of law. With a steadfast commitment to integrity, innovation, and diversity, we foster a collaborative and inclusive environment where every team member thrives.
Position SummaryJoin our team as a Lead End-User Engineer and take on a pivotal role in shaping our End-User Computing landscape. You'll lead our dedicated team, craft policies, and collaborate closely with IT Operations Technicians. This position offers the flexibility of a fully remote work schedule.
Key ResponsibilitiesProvide mentorship and guidance to the end-user computing team, fostering their professional growth.
Oversee the daily operations of end-user computing platforms like Microsoft Endpoint Configuration Manager (MECM), Intune, Citrix, and IGEL.
Serve as a technical liaison with third-party service providers, vendors, and resellers.
Coordinate critical incident events to ensure swift resolutions.
Contribute to the development of IS policies, procedures, and best practices.
Exceed customer expectations by delivering exceptional support experiences during escalations.
Configure and maintain desktop operating systems, end-user compute management systems, and software, ensuring optimal performance.
Report and present solutions to enhance support processes and technologies to the IS Operations Manager.
Education And Experience RequirementsAssociate's degree in computer information systems or equivalent; Bachelor's degree preferred.
Minimum seven (7) years of experience in computer technical support, including two (2) years of supervisor or lead technician experience, preferably in a law firm or professional services environment.
Desirable certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization (CCA-V), or equivalent.
Extensive experience with Microsoft EUC technologies, including Microsoft Endpoint Configuration Manager, Intune, and Windows enterprise desktop environments.
Proficiency in VDI administration, Active Directory, GPO administration, and Azure Active Directory preferred.
Familiarity with enterprise application support and ITSM programs like ServiceNow.
BenefitsIn addition to a competitive salary starting at $115,000 per year, we offer a comprehensive benefits package including:
Medical, vision, and dental insurance
Life insurance & ADD policies
Short & long-term disability insurance
Paid parental leave
401(k) profit-sharing plans
Parking/transportation stipend
Section 125 Plan (Pre-tax premiums, dependent care, and medical reimbursement)
Paid holidays and vacation time
Employee assistance program (EAP)
Employee wellness program
Tuition reimbursement
College savings plan deductions (529 plans)
Long-term care options
Equal Opportunity Employer M/F/D/V
Job Type: Full-time
Work Location: Remote (St. Louis or Chicago)
NoteWe encourage individuals with a criminal record to apply.
Employment Type: Full-Time
Job Summary
JOB TYPE
Full Time
SALARY
$107k-131k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/24/2024
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