5 Compassionate Customer Service Representative - Full-Time Jobs in Little Rock, AR
SORT BY
G
C
A
U
A
Compassionate Customer Service Representative - Full-Time
$42k-54k (estimate)
Full Time
1 Week Ago
Get It Recruit - Marketing is Hiring a Compassionate Customer Service Representative - Full-Time Near Little Rock, AR
Location100% Remote (Only Arkansas residents are eligible to apply)
Salary\(16.75 per hour
Potential Extra Earnings: Up to \)2/hour
Job Type/ScheduleFull-time, Monday-Friday
About UsFor over forty-five years, we've been dedicated to delivering high-quality, nutritious meals to seniors, children, military personnel, and emergency responders. Our commitment to flavorful, tailored menus and exceptional delivery service sets us apart in the industry. We pride ourselves on our One Team attitude and dedication to making a positive impact in the lives of those we serve.
Role OverviewWe're looking for a compassionate and skilled Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring accurate, courteous, and secure processing of customer orders and deliveries. Your goal will be to provide outstanding service while striving to meet and exceed performance metrics.
Responsibilities
Physical DemandsFrequent sitting, standing, and walking. Some bending and filing may be required (lifting files <10 lbs.).
Position TypeFull-time, 100% remote, non-exempt
Diversity and InclusionWe value diverse perspectives and are committed to fostering an inclusive environment where everyone feels welcome and respected.
Equal Opportunity StatementWe offer equal employment opportunities to all individuals and prohibit discrimination or harassment of any kind. We welcome applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Drug-Free Workplace / Equal Opportunity / Affirmative Action EmployerEmployment Type: Full-Time
Salary\(16.75 per hour
Potential Extra Earnings: Up to \)2/hour
Job Type/ScheduleFull-time, Monday-Friday
About UsFor over forty-five years, we've been dedicated to delivering high-quality, nutritious meals to seniors, children, military personnel, and emergency responders. Our commitment to flavorful, tailored menus and exceptional delivery service sets us apart in the industry. We pride ourselves on our One Team attitude and dedication to making a positive impact in the lives of those we serve.
Role OverviewWe're looking for a compassionate and skilled Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring accurate, courteous, and secure processing of customer orders and deliveries. Your goal will be to provide outstanding service while striving to meet and exceed performance metrics.
Responsibilities
- Handle inbound and outbound customer calls and process orders
- Coordinate with delivery agents, customers, agencies, and case managers
- Achieve and surpass performance metrics while delivering excellent service
- Drive customer satisfaction through voice, chat, and email communications
- Enter customer orders into our ERP system and other software
- At least 18 years old with a high school diploma or equivalent
- Ability to pass a criminal background check and drug screening
- Basic proficiency in Microsoft Office (Word and Excel)
- Strong organizational skills and ability to manage multiple priorities
- Excellent customer orientation and communication skills
- Accurate data entry skills and attention to detail
- Ability to thrive in a fast-paced environment
- Previous customer service or call center experience is a plus
- Bilingual candidates are preferred (additional $0.50 per hour)
- Experience with soft sales techniques, including upselling and cross-selling
- Ability to identify customer needs and recommend appropriate products or services
- Strong persuasion and negotiation skills
- Proven track record of meeting or exceeding sales targets
- Minimum of one or two 19-inch or larger monitors (two are recommended)
- Headset with a microphone, mouse, keyboard, etc.
- Reliable internet with at least 5.0 MB upload speed and 10 MB download speed (DSL or broadband required; no streaming, ripping, or gaming during work hours to ensure network performance)
- Comprehensive, 100% paid training
- Monday-Friday work schedule
- After a 90-day probationary period, enjoy benefits such as:
- Medical, Dental, Vision, and Life Insurance
- 401K plan
- Paid holidays and 10 PTO days within the first 12 months
Physical DemandsFrequent sitting, standing, and walking. Some bending and filing may be required (lifting files <10 lbs.).
Position TypeFull-time, 100% remote, non-exempt
Diversity and InclusionWe value diverse perspectives and are committed to fostering an inclusive environment where everyone feels welcome and respected.
Equal Opportunity StatementWe offer equal employment opportunities to all individuals and prohibit discrimination or harassment of any kind. We welcome applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Drug-Free Workplace / Equal Opportunity / Affirmative Action EmployerEmployment Type: Full-Time
Job Summary
JOB TYPE
Full Time
SALARY
$42k-54k (estimate)
POST DATE
09/01/2024
EXPIRATION DATE
09/28/2024
Show more
Similar Jobs
Insurance Customer Service Representative
View Jobs
Bilingual Customer Service Representative
View Jobs
Customer Service Representative I
View Jobs
Call Center Customer Service Representative
View Jobs
Remote Customer Service Representative
View Jobs
Entry Level Customer Service Representative
View Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
