72 Delivery Solution Architect Manager - Lead Technical Excellence and Customer Success Jobs in New York, NY
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Delivery Solution Architect Manager - Lead Technical Excellence and Customer Success
$132k-169k (estimate)
Full Time
1 Week Ago
Get It Recruit - Professional Services is Hiring a Delivery Solution Architect Manager - Lead Technical Excellence and Customer Success Near New York, NY
DescriptionAre you passionate about leading teams and driving technical excellence? This role involves building and guiding a team of Delivery Solution Architects (DSAs), focusing on providing exceptional post-sales support for our largest enterprise customers. Your goal will be to ensure that use cases are implemented smoothly and efficiently.
Key Responsibilities
Employment Type: Full-Time
Key Responsibilities
- Lead and Inspire: Manage and grow a diverse team of Delivery Solution Architects. Provide coaching, support, and career development to help your team achieve their goals and drive usage growth.
- Strategic Oversight: Develop and execute the post-sales strategy for your region, collaborating closely with sales, pre-sales, and professional services teams, as well as key partners.
- Customer Focus: Act as a technical sponsor and thought leader for select customers. Prioritize customer needs, understand their goals, and drive use case adoption and success.
- Team Management: Oversee account assignments, distribute work, and ensure optimal coverage and balance within the team. Foster a culture of continuous learning and excellence.
- Collaboration: Build strong relationships with Sales, Solution Architects, and other internal teams. Partner with them to accelerate customer growth and address any issues or blockers.
- Process Improvement: Contribute to improving internal processes, drive operational rigor, and lead programs that make a significant impact across the organization.
- Hiring and Development: Maintain a robust pipeline for hiring and ensure your team stays ahead of technical advancements and certification goals.
- Experience: 10 years in a customer-facing technical role with a proven track record in SaaS technologies, including data analytics, data warehousing, data engineering, ETL, machine learning, AI, or data science.
- Leadership: At least 2 years of experience building and leading technical pre/post-sales teams is preferred. Strong skills in hiring, onboarding, and enabling team members.
- Technical Expertise: Ability to advise on best practices for architecture discussions, use case deployments, and customer growth strategies.
- Customer-Centric Approach: A trusted advisor to technical executives with a focus on understanding customer needs and guiding strategic decisions.
- Positive Impact: Proven ability to create a positive team morale, collaborate effectively with internal partners, and drive successful customer outcomes.
- Versatility: Experience in deploying data products into production and familiarity with the big data challenges and use cases across different industries.
- Comprehensive medical, dental, and vision insurance
- 401(k) Retirement Plan
- Unlimited Paid Time Off
- Daily catered lunch, snacks, and drinks
- Gym reimbursement
- Employee referral bonus program
- Supportive and dynamic work environment
- Generous maternity and paternity plans
Employment Type: Full-Time
Job Summary
JOB TYPE
Full Time
SALARY
$132k-169k (estimate)
POST DATE
09/02/2024
EXPIRATION DATE
09/29/2024
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