## About Us
We are a global leader in payments and technology, dedicated to connecting consumers, merchants, financial institutions, and government entities through an innovative and secure payments network. Our mission focuses on empowering individuals, businesses, and economies by delivering reliable and convenient payment solutions while making a positive impact worldwide.
## Opportunity Overview
We are looking for a talented individual to join our dynamic Client Services team, which provides exceptional operational support to clients globally. In this role, you'll partner with global acceptance partners, such as acquirers, processors, enablers, and merchants, utilizing your insights and data to enhance client experiences and drive mutual revenue growth.
## Key Responsibilities
### Client Relationship Management

• Manage the overall post-sale and operational relationship with assigned clients, serving as a vital representative of our team.
• Collaborate with global account executives and account managers to develop and maintain a strategic relationship strategy.

### Expert Consultation

• Provide expertise in Acceptance Solutions, utilizing your understanding of local markets and product needs to improve client satisfaction.

### Operational Reviews

• Conduct periodic reviews to assess progress against product metrics and client goals, tracking outcomes related to client challenges and strategic objectives.

### Project Support

• Oversee the implementation of new Acceptance Solutions products, coordinating with key teams to ensure timely adoption and maximize client value.

### Advocacy and Escalation Management

• Serve as the primary technical contact for high-value global partners, addressing technical challenges and payment inquiries, while effectively managing escalations, significant product issues, and major incidents.

### Training and Development

• Lead product training and workshops, collaborating with internal teams to develop high-quality training materials for partners and clients.

## Qualifications
### Basic Requirements

• Minimum of 8 years of relevant experience with a Bachelor's degree, or 5 years with an advanced degree, or 2 years with a PhD.

### Preferred Qualifications

• More than 9 years of experience with a Bachelor's degree, or over 7 years with an advanced degree, or 3 years with a PhD.

### Skills and Experience

• Strong interpersonal skills with the ability to negotiate and influence at all organizational levels.
• Proven experience in customer relationship management and delivering business-oriented solutions.
• Analytical capabilities with the talent to translate complex technical jargon into understandable business language.
• Proficient in MS Office applications such as Excel, PowerPoint, and Word.

## Additional Information
### Work Environment

• Flexible work hours based on departmental needs.
• Occasional travel (5-10%) may be required.
• Office setting, involving standard office work such as sitting, standing, using office equipment, and communication via phone and in-person.

## Equal Opportunity Commitment
We are committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. We also consider applicants with criminal histories in accordance with applicable laws.
## Compensation and Benefits

• Salary Range: $113,100 to $164,050 per year, with the potential for additional sales incentives.
• Comprehensive benefits package that includes medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.

Employment Type: Full-Time