We are a leading provider of cloud-native core insurance software for Property & Casualty Insurers, dedicated to unlocking business growth and enhancing customer experiences in a rapidly modernizing industry. With our innovative software platform, insurers can efficiently administer policies, manage billing and claims, configure new products, and access detailed reporting and analytics, all in one comprehensive system. Trusted by over 90 insurers across North America, our award-winning solutions empower midsize Carriers and MGAs to compete effectively in the market.
SummaryWe are seeking a Senior Technical Customer Consultant to join our team. As an experienced Python, SQL, and Cloud backend engineer, you will play a crucial role in assisting our Insurance Policy Administration customers in diagnosing and resolving complex challenges. If you are a critical thinker with strong backend engineering skills, self-motivated, and passionate about delivering exceptional customer experiences, we want to hear from you.
ResponsibilitiesUtilize debuggers, logs, stack traces, SQL, DataDog, and Python code to understand application behavior, isolate and resolve configuration issues, and identify bugs.
Address complex inquiries about our software, its configuration, and functionality.
Provide recommendations to clients and create detailed feature specifications to meet their needs.
Collaborate with engineering, hosting, and data teams to escalate critical issues and defects, providing business impact assessments and contributing to solutions.
Maintain customer updates in accordance with service level agreements (SLAs) and document reproducible JIRA defect reports.
Deliver excellent service over phone and in writing, documenting customer-facing issue resolutions and technical best practices.
Test API endpoints and participate in an on-call rotation for critical incidents.
RequirementsBachelor's Degree in Computer Science or related field.
3 years of experience working through complex ticketing systems.
2 years of experience in the Property & Casualty insurance space.
2 years of hands-on experience in web development, with expertise in Python backend development.
1 year of experience with Django and/or Web.py.
1 year of MySQL query, report writing, and DBA experience.
Enterprise-level experience with AWS technologies, including EC2, ECS, Lambda, API Gateway, Amazon S3, CloudWatch, and Step Functions.
Excellent verbal and written communication skills.
Ability to thrive in a fast-paced startup environment and willingness to learn as you go.
Bonus Points
Hands-on experience working in an Ubuntu environment (Linux), including SSH'ing into sites, running shell tools/scripts, navigation, and basic administration.
Experience Working At a Startup Company.Familiarity with Zendesk.
Life at our Company
We pride ourselves on our dynamic and diverse team, united by shared values of community, integrity, grit, and impact. We welcome every individual and provide equal opportunity irrespective of race, color, national origin, religion, age, gender identity, sexual orientation, veteran status, disability, or any other legally protected rights.
We offer excellent benefits, including medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave, and more.
Note: This is a fully remote role, and candidates must be located in the US, with a preferred location in the eastern or central time zones.
Employment Type: Full-Time