### Job Description Summary
We are looking for a dedicated professional to join our Lending Division as a Lending Support Analyst. In this role, you'll research, coordinate, and implement lending products, analyze processes to enhance efficiency, and ensure our systems meet operational requirements. You'll also play a key role in testing software updates, resolving issues, and providing meaningful data analysis to support our lending operations.
### Job Description
#### Essential Duties and Responsibilities

• Administer Consumer Loan Offer Software: Oversee file creation, transfers, campaign launches, and maintenance. Conduct software testing and provide user support for the platform.
• Maintain and Support Applications: Manage applications such as CuneXus and CUBUS, ensuring they function optimally.
• Perform Data Analysis: Execute database queries to retrieve loan data, prepare loan activity reports, and create ad-hoc reports based on statistical analysis.
• Project Management: Assist with the research, development, and implementation of lending projects, collaborating cross-functionally with various departments and vendors.
• Provide User Support: Answer questions from retail staff regarding procedures and system updates, and troubleshoot a variety of system issues.
• Develop Test Plans: Create scenarios, test scripts, and cases for new products and software releases, ensuring all requirements are met and documenting results.
• Coordinate Software Updates: Work with the Technology Division to test and release software updates related to lending functions.
• Enhance Automation: Collaborate with vendors to develop enhancements that increase automation and improve productivity.
• Draft Procedures: Assist in creating and revising procedures for consumer loan processes and internal departmental processes.
• Conduct Training: Prepare training plans, materials, and user documentation, and conduct user training as needed.
• Administer FICO Program: Manage the FICO Open Access credit score program, including file creation and quarterly reviews.
• Specialized Data Entry: Prepare documents and reports, update computer records and databases.
• Form Development: Collaborate with the Compliance Department to ensure forms comply with regulations, and coordinate their release and utilization.

#### Company Wide Expectations

• Professionalism: Maintain a professional image and demeanor, demonstrating our core values and adhering to the Code of Ethics.
• Customer Service: Provide friendly and caring service to internal and external members.
• Compliance: Follow all state, federal, and NCUA rules and regulations, as well as company policies and procedures.
• Security: Adhere to physical and online security procedures, maintaining confidentiality of member information.
• Training and Knowledge: Complete all required training and stay informed about company products and services.
• Punctuality: Maintain a consistent and punctual work schedule.
• Other Duties: Perform other related duties as assigned.

### Education/Experience
#### Minimum Qualifications
RequiredTo perform this job successfully, an individual must be able to execute each essential duty competently. The following are representative of the education, experience, skills, and abilities required:

• Education:
• Required: Bachelor's Degree in Management Information Systems, Computer Science, Business Management, or a related field.
• Experience:
• Required: 1 year of experience in user support, testing, and related functions for business applications.
• Preferred: 1 year of lending experience and knowledge of consumer, business, and real estate loan policies, procedures, and regulations.

#### Skills/Abilities

• Customer Service: Effectively apply customer service practices to meet quality standards and achieve member satisfaction.
• Learning and Application: Quickly learn and apply information about products, services, and regulatory requirements.
• Communication: Communicate professionally and clearly, actively listen, and use tact in sensitive situations.
• Detail Orientation: Exhibit strong analytical skills and attention to detail.
• Time Management: Demonstrate excellent time management and communication skills.
• Technical Proficiency: Read and interpret technical information, troubleshoot application problems, and use business software effectively.
• Documentation: Develop and use correct English for documentation, ensuring accuracy in spelling, grammar, and punctuation.

### Physical Demands
The Physical Demands Listed Below Are Representative Of Those That Must Be Met By An Employee To Perform The Essential Functions Of This Job. Reasonable Accommodations Can Be Made To Enable Individuals With Disabilities To Perform These Functions

• Activity Levels: Intermittent standing, sitting, walking, bending, and climbing.
• Hand Use: Frequent use of hands to handle, feel, or operate computers and other office equipment.
• Lifting: Occasionally lifting and carrying up to 25 pounds.

### Work Environment
The Work Environments Listed Below Are Representative Of What An Employee Will Encounter While Performing The Essential Functions Of This Job

• Office Environment: General office setting.
• Remote Work: Remote work environment may be considered.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We maintain a drug-free and tobacco-free workplace.
Employment Type: Full-Time