4 Mortgage Call Center Representative - Customer Service Specialist Jobs in Arlington, TX
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Solution Investment Group LLC
Arlington, TX | Full Time | Contractor
$37k-48k (estimate)
4 Months Ago
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Mortgage Call Center Representative - Customer Service Specialist
$44k-57k (estimate)
Full Time
1 Week Ago
Get It Recruit - Real Estate is Hiring a Mortgage Call Center Representative - Customer Service Specialist Near Arlington, TX
DescriptionAre you passionate about providing top-notch customer service and have a background in mortgage servicing? This is an exciting opportunity to join a well-known financial institution as a Mortgage Call Center Representative. In this role, you will assist customers with their mortgage-related needs while delivering exceptional service.
Responsibilities
Responsibilities
- Handle inbound calls from customers seeking assistance with their mortgage accounts, ensuring all interactions are handled professionally and promptly.
- Provide clear and knowledgeable responses to resolve customer inquiries and concerns about their mortgage servicing.
- Manage escrow analysis, process account changes, handle payoff requests, and address credit bureau disputes.
- Adhere to all regulatory and company procedures to ensure the safety and accuracy of customer mortgage information.
- Maintain a friendly and calm demeanor while navigating complex issues and addressing escalated calls.
- Act as a resource for other agents and contribute to a collaborative team environment.
- At least 2 years of experience in mortgage servicing and call center environments.
- Strong customer service skills, proficiency in Microsoft Office, and the ability to handle high-volume call center tasks.
- Familiarity with MSP is a plus.
- Excellent communication, analytical, organizational, and problem-solving skills, with the ability to manage multiple tasks effectively.
- Demonstrated professionalism and the ability to listen and respond empathetically to customers.
- Be part of a team that makes a difference in customers’ lives by helping them navigate their mortgage needs.
- Work in a positive and collaborative setting where your contributions are valued.
- Gain experience in a reputable financial institution with potential for future career growth.
- Includes a background check and soft credit check.
- Click the "Apply Online" button to submit your application. If you're not already registered, you'll need to create an account.
Job Summary
JOB TYPE
Full Time
SALARY
$44k-57k (estimate)
POST DATE
09/03/2024
EXPIRATION DATE
09/30/2024
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