Join our team as a Program Manager for Contract Transportation! In this role, you'll play a crucial part in coordinating and enhancing the delivery of public transit services through our network of dedicated contractors. You'll ensure seamless operations, uphold service quality standards, and manage budgets effectively to deliver exceptional customer experiences.
ResponsibilitiesOversee Operations: Manage and monitor the delivery of public transit services provided by contractors, ensuring compliance with contractual obligations and service quality benchmarks.
Contract Management: Monitor invoices, track performance metrics, and collaborate closely with contractor management teams to address any issues promptly.
Customer Relations: Investigate customer feedback and complaints, ensuring timely resolutions and fostering positive community relations.
Compliance and Reporting: Ensure adherence to regulatory requirements and company policies, preparing reports and presentations to analyze contract performance.
Continuous Improvement: Identify opportunities for process enhancement and efficiency improvements, driving initiatives to elevate service delivery standards.
RequirementsExperience: Minimum of two years in transit operations, contract management, or related fields.
Skills: Strong communication skills, ability to manage diverse stakeholders, and proficiency in Microsoft Office.
Education: Bachelor's degree preferred or equivalent combination of education and experience.
Licenses: Valid driver's license required.
BenefitsComprehensive benefits package including medical, dental, and vision insurance.
Paid time off, sick leave, and retirement savings options.
Opportunities for professional growth and development in a supportive work environment.
Working ConditionsHybrid work model available (remote and onsite).
Occasional fieldwork required, subject to varying weather conditions.
Application ProcessApply online through our platform.
Candidates may be subject to interviews, background checks, and skills assessments.
Employment Type: Full-Time