We are a dynamic player in healthcare data logistics, dedicated to securely connecting and moving data across a vast network of healthcare providers. Our mission is to drive transformative change in healthcare through innovation and collaboration. Join our remote-first, highly collaborative team where we value intelligence, kindness, and a strong work ethic.
Position OverviewAs the Vendor Success Lead, you will play a pivotal role in nurturing and expanding relationships with our valued vendors. Your primary focus will be ensuring that all client needs are met and exceeded. You will collaborate closely with our HIH Operations team, providing essential analytical and operational support. This includes managing vendor communications, resolving conflicts, and ensuring compliance with client deliverables.
ResponsibilitiesAnalyze portfolio dashboards and inventory variables to forecast and prioritize inventory, identifying and communicating risks, and devising strategies to achieve client goals.
Collaborate cross-functionally with internal teams and vendors to execute operational plans, leveraging various chart retrieval methods and swiftly addressing process inefficiencies.
Develop, manage, and distribute comprehensive reports for assigned projects, offering real-time insights and maintaining prioritized project views.
Serve as a subject matter expert, conducting detailed analysis on individual projects and identifying trends to optimize project outcomes.
Oversee risk adjustment and quality-related projects, focusing on analytics, medical records retrieval, and coding.
Coordinate with client teams to ensure alignment with expectations and SLAs, fostering strong partnerships.
Partner with key stakeholders to monitor project progress, assess success metrics, and identify data trends.
Utilize project data to drive informed decision-making and continuous improvement initiatives within the organization.
Track and report on vendor performance, communicating project metrics, trends, and expected outcomes clearly.
Support and enhance project management frameworks, processes, and tools specific to Datavant Healthcare client projects.
Lead vendor analysis efforts and enhance client-facing support for top HIH vendors, ensuring exceptional service delivery and client satisfaction.
Implement rigorous payment reconciliation procedures between vendors, HIH Operations, and finance teams to streamline financial operations.
Provide insightful updates and actionable insights to senior management, contributing to informed decision-making and prompt issue resolution.
Collaborate with Business Intelligence (BI) teams to develop dynamic dashboards showcasing HIH operations effectiveness and actionable insights for continuous improvement.
RequirementsBachelor's degree in Business Administration, Healthcare Management, Business Analytics, Economics, or a related field.
2-5 years of experience in Healthcare Technology, Medical Records, or Health Information.
Prior experience in account management or operations within a healthcare services company or health plan is preferred.
Understanding of Risk Adjustment and experience in the Healthcare/Health IT industry.
Proficiency in project management principles and frameworks from an account support perspective.
Strong problem-solving skills with a track record of making sound decisions and meeting deadlines.
Excellent interpersonal and communication skills, both written and verbal, with the ability to present data effectively.
Strategic thinking and analytical skills with a proactive and detail-oriented approach.
Ability to establish credibility, trust, and respect across the organization and with clients.
Bonus: Project Management coursework or PMP Certification, familiarity with SQL.
Employment Type: Full-Time