18 Customer Service Specialist - Healthcare (CVS) Jobs in Lakeland, FL
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Customer Service Specialist - Healthcare (CVS)
$52k-68k (estimate)
Full Time | Business Services
5 Months Ago
GetixHealth is Hiring a Customer Service Specialist - Healthcare (CVS) Near Lakeland, FL
HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.
Rotation of shifts: 9:00am - 6:00pm and 11:00am - 8:00pm EST, Monday - Friday, and one Saturday a month
Compensation: Onsite - $16/hr all are quarterly bonus eligible
Additional $1/hr Shift Differential after 5pm
Position Responsibilities
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
- Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience
- High school diploma or college degree from an accredited college or university
- Spanish fluency preferable
- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
- Work environment is either remote or an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping
- Must have current, valid driver license or reliable transportation to commute to/from work
GetixHealth is an equal employment opportunity employer.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$52k-68k (estimate)
POST DATE
01/20/2024
EXPIRATION DATE
08/24/2024
WEBSITE
getixhealth.com
HEADQUARTERS
MOBILE, AL
SIZE
1,000 - 3,000
FOUNDED
2012
TYPE
Private
REVENUE
$200M - $500M
INDUSTRY
Business Services
Related Companies
About GetixHealth
GetixHealth is a Texas-based business process outsourcing company that provides revenue cycle management, medical coding and related services for the healthcare industry.
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