10 Customer Service Specialist Healthcare - Onsite / Hybrid Jobs in Lakeland, FL
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Customer Service Specialist Healthcare - Onsite / Hybrid
$57k-74k (estimate)
Full Time | Business Services
3 Weeks Ago
GetixHealth is Hiring a Customer Service Specialist Healthcare - Onsite / Hybrid Near Lakeland, FL
Job DescriptionWe look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others.HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.
Shift Schedule: 9am - 6pm EST, Monday - FridayCompensation: $15.50/hr Hybrid; $16/hr Onsite only; Both quarterly bonus eligibleBilingual PreferredPotential for hybrid after 90 days of satisfactory attendance and performance.Position Responsibilities
GetixHealth is a leading revenue cycle partner for healthcare innovators. Since our start in 1992, we have grown to more than 1,700 employees globally, actively managing the revenue cycle for over 400 providers and 15,000 physicians. provider of Revenue Cycle Management services for the healthcare industry.
Shift Schedule: 9am - 6pm EST, Monday - FridayCompensation: $15.50/hr Hybrid; $16/hr Onsite only; Both quarterly bonus eligibleBilingual PreferredPotential for hybrid after 90 days of satisfactory attendance and performance.Position Responsibilities
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
- Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
- High school diploma or college degree from an accredited college or university
- Spanish fluency preferable
- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
- Work environment is an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping
- Must have current, valid driver license or reliable transportation to commute to/from work
GetixHealth is a leading revenue cycle partner for healthcare innovators. Since our start in 1992, we have grown to more than 1,700 employees globally, actively managing the revenue cycle for over 400 providers and 15,000 physicians. provider of Revenue Cycle Management services for the healthcare industry.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$57k-74k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
08/01/2024
WEBSITE
getixhealth.com
HEADQUARTERS
MOBILE, AL
SIZE
1,000 - 3,000
FOUNDED
2012
TYPE
Private
REVENUE
$200M - $500M
INDUSTRY
Business Services
Related Companies
About GetixHealth
GetixHealth is a Texas-based business process outsourcing company that provides revenue cycle management, medical coding and related services for the healthcare industry.
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