Ensure prompt account resolution through responding to requests and inquiries by working from the Client site. Facilitate communication and information sharing between the Client and Getixhealth focusing on quality service and excellent customer service.

This position is onsite 5 days a week.

Position Requirements: 

Principal Responsibilities
• Research and respond to all requests to support operations and ensure prompt account resolution.
• Retrieve and forward requested information to appropriate parties efficiently.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Maintain diplomacy when addressing escalated matters.
• Communicate professionally with appropriate parties for prompt account resolution.
• Build and maintain excellent Client relationships.
• Review, distribute, and follow-up on all requests submitted to Client personnel.
• Process correspondences received or forward to the operations center, as applicable.
• Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
• Responsible for meeting goals and quality standards through efficient and accurate work processes.
• Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations.
• Knowledge, understanding, and compliance with Getixhealth policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or General Educational Development (GED) certificate.
• Previous medical customer service experience preferred.
• Local or state certifications preferred (i.e., CPAR, CPAT, etc.).
• Proficient personal computer skills including Microsoft Office.
• Ability to uphold the highest level of confidentiality.
• Epic system knowledge preferred
• Revenue Cycle experience required
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Work Environment

• Office environment.