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The Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Responsible for working through ticketing system to configure, implement, monitor, manage, and support all of clients IT environments including;
This role must also be able to;
Experience
Three to five years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols. Experience working with 3rd party vendors.
Education
College diploma or university degree in the field of computer science preferred. Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus but not required.
Interpersonal Skills
Onsite Engineer must be customer service focused. This is a direct customer interactive role so strong written and verbal skills with the ability to speak in user-friendly terms as well as communicate with technical peers. Collaboration with peers to problem solve and find the best solution and outcomes for clients is a must.
Work Conditions
This position will have local travel with 90% of time at client sites, so a clean driving record is required. There will be limited after hours work but must be available for On-Call support when required. This role may require the ability to sit or stand for extended periods of time. The ability to lift and transport moderately heavy objects such as computer equipment and peripherals. May require climbing of ladders or working in confined spaces such as under desks, data closets, etc.
Benefits:
Full Time
Wholesale
$93k-121k (estimate)
06/27/2024
07/26/2024
gfidigital.com
COLUMBIA, MO
200 - 500
1999
CHRIS MCCULLOUGH
$50M - $200M
Wholesale
GFI Digital was established in 1999 by our local owner Bruce Gibbs. We are a full service provider of office technology. From Sharp and Ricoh multi-function printers to our experts in IT, we have what it takes to make and keep technology simple for your business. GFI Digital is a single vendor solution to create efficiencies in every aspect of office technology Our Mission: "To develop and support our customers and employees through our commitment to service excellence." Our services include Copiers, Printers, as well as Managed Print, Managed Network, and Advanced Technology Services. Ricoh ...RFG Circle of Excellence Pros Elite 100 Dealer since 2011 St. Louis Post-Dispatch Top Places to Work Sharp Hyakuman Kai Award since 2015 Sharp Platinum Level Service Provider
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