94 Field Support Specialist Jobs in Philadelphia, PA
SORT BY
C
S
A
G
Q
W
R
V
V
V
R
P
S
Z
C
1
1
1
S
R
t
t
N
F
S
E
Field Support Specialist
$92k-113k (estimate)
Full Time | Business Services
2 Weeks Ago
Ghost Robotics is Hiring a Field Support Specialist Near Philadelphia, PA
DescriptionGhost Robotics is the industry leader in legged robotic systems that not only help our customers solve complex operational, national security, and technical challenges to save lives, reduce harm and improve outcomes.
This position will be reporting into the Global Service Manager and will be working closely with a fast-moving team delivering next generation legged robotic solutions to our customers worldwide. We are looking for a candidate who is self-motivated, knowledgeable, has a solid work ethic, can learn quickly, and execute under demanding timelines.
Key Duties
Location Philadelphia, PA (no remote candidates considered at this time).
Travel More than 50% Domestic and International Travel required.
CompensationCompetitive base, full benefits and highly motivating equity incentive package. Flexible time-off policy. Focus on output and ability to work with a stellar team of interdisciplinary functions.
Background Check Clear standard background checks, pre-hire, post hire and anytime during employment as required.
Residency RequirementsPermanent Residency Required.
Physical Requirements
This position will be reporting into the Global Service Manager and will be working closely with a fast-moving team delivering next generation legged robotic solutions to our customers worldwide. We are looking for a candidate who is self-motivated, knowledgeable, has a solid work ethic, can learn quickly, and execute under demanding timelines.
Key Duties
- Applies knowledge of electromechanical systems, computer software, hardware, networking and procedures to solve global customer problems.
- Identifies, investigates, and resolves customer problems with electromechanical systems, computer software and hardware on site or at customer location.
- Consults with the appropriate subject matter experts to determine steps and procedures taken to identify and resolve the problem.
- Guides internal and external customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Ability to provide basic training to end-users.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Fields support calls, chat, email, and/or other communication from customers with inquiries.
- Maintain accurate service records, documentation and reporting.
- Performs other related duties as assigned.
- Proven experience delivering high quality diagnostic, repair, installation and training services to a diverse customer base.
- Strong technical background with electromechanical systems (or similar), software, hardware and networking.
- Ability to interpret technical writing and instructional materials, bills of material (BOM), engineering drawings.
- Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
- Ability to explain technical issues to technical and nontechnical stakeholders.
- Ability to work with internal and external stakeholders in time-sensitive environments.
- Strong analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Direct experience in a machine shop environment.
Location Philadelphia, PA (no remote candidates considered at this time).
Travel More than 50% Domestic and International Travel required.
CompensationCompetitive base, full benefits and highly motivating equity incentive package. Flexible time-off policy. Focus on output and ability to work with a stellar team of interdisciplinary functions.
Background Check Clear standard background checks, pre-hire, post hire and anytime during employment as required.
Residency RequirementsPermanent Residency Required.
Physical Requirements
- Prolonged periods of standing, sitting at a desk and working on a computer.
- Must be able to lift 20 pounds.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$92k-113k (estimate)
POST DATE
06/12/2024
EXPIRATION DATE
07/11/2024
WEBSITE
ghostrobotics.io
HEADQUARTERS
Philadelphia, PA
SIZE
<25
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
