DESCRIPTION:

The Obsidian Theatre Festival, produced by GhostLight Creative Productions, Incorporated and Nicely Theatre Group, is CALLING for Front of House/Swag Sales Associate for its fourth season.

ABOUT: The Obsidian Theatre Festival centers Black stories, through an invigorating celebration of new work by emerging Black voices. Produced by Detroiters in the city of Detroit, the Obsidian Theatre Festival illuminates the rich diversity of experiences relevant to the African diaspora.

Our team seeks to normalize the panoply of Black American culture through an inclusive, color conscious lens. We are dedicated to the exploration of universal themes, and acknowledgment of the ways in which intersecting identities shape the world in which we live.

Returning for our fourth season, we believe art is most impactful when artists bring the fullness of their identities and experiences to their work; and we actively encourage creativity in thought, storytelling and casting by asking the following:

• How do stories shift if the established ideas of a character’s gender identity, ethnicity, disability, skin color, height, weight, and/or sexual orientation are challenged?
• What layers of meaning and depth, if any, are brought to the surface in this exploration?
• How does an imaginative, out of the box creative process push back against, or reinforce existing social structures?

The Obsidian Theatre Festival accepts applicants of every identity, and does not discriminate on the basis of identity, including but not limited to: race, creed, color, gender, gender identity, gender expression, age, ethnicity, national origin, immigration status, sexual orientation, religion, HIV serostatus, disability, height, weight, veteran status, marital status, or economic class.

The Obsidian Theatre Festival will be presented in 3 parts

• OTF Main Stage: Featuring full-length plays that examine the diversity of the black experience.
• Musical Theatre Showcase: Staged readings of new musicals, highlighting an important step in the development of new work.
• Obsidian Cabaret: Featuring nationally renowned artists in an intimate evening of music and storytelling.

For more information about The Obsidian Theatre Festival please visit

LOCATION: Detroit, MI

SEEKING: A Front of House/Swag Sales Associate with experience in retail, theatre and musical theatre. BIPOC artists are strongly encouraged to submit.

• A candidate who is flexible, strategic and able to work in a collaborative space.
• A candidate who is skilled in communicating clearly, with tact and discretion, as well as maintaining confidentiality.
• A candidate with customer service experience
• Candidates within close proximity to Detroit Metro area are strongly preferred

RESPONSIBILITIES:

• The Front of House Manager/Swag Sales Associate will report to the Director of Guest Services and the Assistant General Manager
• Maintain a professional, friendly, and enthusiastic demeanor
• Greet and interact with customers.
• Check in audience members
• Help register audience members for show tickets, as needed
• Prep the Front of house spaces with signage, supplies, etc.
• Support the supervision of the lobby activity during pre-show and post-show
• Help manage late seating
• Set up and tear down merchandise sales area
• Keep merchandise area clean and organized
• Consult with customers, answering their questions about merchandise.
• Ability to have extensive knowledge of the merchandise sold.
• Assists customers with purchase decisions.
• Collect payment using the store point of sale system.
• Uphold and enforce OTF’s policies and procedures
• Have an overall general understanding of building operations for each space
• Treat all guests, staff, and clients in a respectful and inclusive manner
• Restore the house and lobby after each performance
• Support guest management and seating for the Cabaret performance
• Other duties as assigned

QUALIFICATIONS:

• Experience working in the theatre is preferred
• Strong organizational, leadership, time management, administrative and mentoring skills
• Outstanding judgment and ability to prioritize varying tasks efficiently and safely
• Ability to work calmly under pressure while multitasking
• Must be able to work extended hours, nights and weekends
• Excellent written and communication skills.
• High level of computer proficiency with knowledge of Google Suite
• Excellent written, verbal communication and listening skills.
• Prior sales and customer service skills.
• Ability to operate or to quickly learn the store's point-of-sale system.
• Must be self-motivated
• Excellent at customer service, detail-oriented, and collaborative.

SAFETY:

• We are committed to the health and safety of all of our artists, employees and guests. In order to maintain the safest environment possible, all Obsidian Theatre Festival staff, artists, creative teams, crews, and ushers are required to be fully vaccinated against Covid 19 (both rounds of vaccinations) The only exception to mandatory vaccination is providing a physician note due to a qualifying disability.
• Maintain safe work conditions in keeping with OTF’s health and safety guidelines and COVID19 protocols throughout the production process

FOH/SSA SCHEDULE:

• Must attend Designer Runs: June 15th & June 16th
• Front of House Orientation: 2-3 hours - June 2024 TBD
• Estimated workload averages 20-40 hours during the production weekend: June 27th-June 30th

OTF PRODUCTION SCHEDULE

Virtual Rehearsal (Main Stage Only): Starts May 20th

In Person Rehearsal (Main Stage Only): Starts May 27th

MT Showcase Virtual Orientation: June 9th

In Person Rehearsal (MT Showcase/Obsidian Cabaret): Starts June 10th

Tech: Begins June 17th (MS); June 25 (MT)

Performances: June 27th-June 30th

Strike/Load Out: July 1st

COMPENSATION: Hourly Rate - $20/hour

APPLICATION INFORMATION: Please fill out the Google Form (link below) and submit your Cover Letter and Resume per the instructions inside the form by May 6th.

Front of House/Swag Sales Google Form: https://bit.ly/foh-swag-otf24

If you have any questions please email, gm@ghostlightinc.com

For more information about The Obsidian Theatre Festival please visit

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person