Established in 1999, Giftsforyounow.com is an online, personalized, gift retailer offering a wide range of gift items for every occasion. We are looking to fill an open position for Customer Service Representative.

Responsibiilities

• Deliver the highest level of customer service
• Go above and beyond; think outside the box to resolve customer issues
• Process incoming sales orders and resolve customer inquires
• Multi-task while working with multiple systems
• Execute customer retention practices to ensure customer loyalty, including up-selling or cross-selling of additional products
• Follow-up on customer concerns via phone, mail, or e-mail
• The Customer Service Representative will Partner with other departments to resolve customer inquiries or issues
• Perform typical office-related functions

Skill requirements:

• Excellent listening and communication skills
• The customer service representative will have strong interpersonal skills
• 1-3 years experience in customer problem resolution and/or customer retention
• Great phone etiquette, including the ability to maintain a professional demeanor when addressing dissatisfied or irate callers
• 1-3 years experience handling high-volume calls on a multi-line phone system, along with ability to wear a headset for long periods of time; call center experience is strongly preferred.
• Proficient computer skills; must type a minimum speed of 35wpm; experience using an order-entry system is strongly preferred
• Ability to multi-task and prioritize while working in a team or independently
• High attention to detail, especially when proofreading customer orders

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Woodridge, IL 60517 (Required)

Work Location: In person