Full Job Description

Medical Aesthetic Clinic Manager
Qualifications:

• Minimum of 2 years: Past management experience of Medical Spa or plastic surgery center, or high volume retail medical center, or experience in a franchised, or corporate owned system.
• Familiarity with KPIs (Key performance indicators), minimum performance standards.
• Knowledgeable about Scheduling programs (particularly EMR) and lead management systems such as Aesthetics Pro and Jane.
• Experience with Medical Aesthetics consultations: highly preferred
• Experience in multi-unit (multiple locations) operations management: highly preferred
• Experience in Medical Spa, Plastic surgery or Franchise Management
• Customer service experience in Medical Practice, ideally Medical Spa or Plastic Surgery: minimum of 2 years
• Marketing experience, FB ads, google adwords, instagram, graphic design, is a plus.
• MUST have very successful experience in truly managing a staff of Front office, sales, and medical professionals.
• Must have inventory experience.
• Must have experience in hiring and terminations, and onboarding new employees.
• Must be able to work 40 -50 hours per week. We are open 9-6 M-F, 10-3 Saturdays.
• Must have a stable work history, and be able to pass a background check and have references from supervisor(s).
• Experience in maintaining a friendly work environment for all employees. We do not tolerate drama, gossip, or any inappropriate behavior.
• Must have excellent computer skills, command of Microsoft and google suites of products.
• Highly organized with excellent attention to detail
• We are rapidly expanding clinics; multi clinic management experience is a plus.
• Experience in external events such as office patient Events, and conventions
• Bilingual is a bonus!
• You receive a base salary and bonuses based upon clinic performance and goals met.
• You receive access to all of our basic and advanced procedures; Egotsk.com
• Ideally be comfortable on camera and videos.

Primary and Essential Duties:

• Lead management > Follow up and nurture: respond to incoming leads within 5 minutes > We do require follow up and nurturing of incoming leads on the weekends. > Follow the “Lead Follow Up Procedure” policy
• Sales and consultations
• Manage & Develop team > Lead recruitment of front office support and service providers

Additional Duties (not limited to the following):

• Networking: gain new patients and develop strategic partnerships with complimentary businesses
• Follow up on patient care
• Appointment scheduling and confirmations
• Greeting and checking out patients
• Maintain front and back office inventory
• Assist marketing coordinator with marketing campaigns
• Maintain front and back office file system – must be exceptionally organized
• Generating and analyzing daily, weekly and monthly reports to ensure goals are being met and striving to exceed goals
• Monitoring employees to insure daily, weekly, monthly minimum performance standards are met. (Must)

Monitor KPI's daily (key performance indicators) ( MUST)

• Foster and promote a cooperative and harmonious work environment > Conducive to maximize employee morale, productivity and efficiency/effectiveness
• Ensure policies and procedures are met
• Ensure a safe working and clean environment to eliminate the risk of injury and accidents
• Attend and maintain all staff training in accordance to industry laws and regulations of a medical office

Full-time position:

Monday-Friday in office: 9:00 am – 6:00 pm

Saturdays in office: 10:00 am – 3:00 pm (2 per month)

Salary:

$48,000 to 50,000

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• management: 2 years (Required)
• managing a medical spa, plastic surgery center: 2 years (Required)
• conducting sales / consultations: 1 year (Required)

Language:

• English (Preferred)

Work Location: Gilbert and Scottsdale

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• Continuing education credits
• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Management: 2 years (Required)

Work Location: In person