This position supports various PMSO functions including process improvement and project management. This position works closely with the PMSO Strategists and Director. The PMSO Associate Strategist is expected to maintain and promote excellent customer service internally to the PMSO team and to Gillette employees of all levels.

This is a hybrid position, requiring one day onsite per week, and as needed for the role. The office location is downtown St. Paul, MN. 

Compensation & Benefits

The hourly wage for this opportunity is $29.09/hour to $43.64/hour, with a median wage of $36.36/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Primary Job Responsibilities

• Leads process improvement and project management activities.
  • Duties may include observation, process mapping, information gathering, data collection, facilitation, change management and internal communication.
  • Serves as a co-lead for cross-departmental initiatives.
  • Develops and maintains a basic understanding of process improvement methodologies and utilizes them to execute projects and initiatives effectively.
  • Collaborate with multidisciplinary teams to strategize, prepare, and execute goals along with maintaining results or adapting to changes as needed.

• Training Development and Facilitation
  • Assist with developing and delivering process improvement and lean-related training content for a range of audiences in a variety of formats.

• Design, maintain, and continually improve PMSO SharePoint site and other tools for internal communication, visibility, and education.
  • Partners with IS to explore and apply new tools and capabilities (e.g. data visualization).
  • Maintain process improvement and project management tools and educational resources.

Qualifications

Required

• Associate's degree
• Minimum two years healthcare, process improvement, project management, education and development, and customer service experience

Knowledge, Skills and Abilities

• Excellent customer service, organizational, and communication skills
• Basic skills in Microsoft Word, Excel, and PowerPoint
• Strong attention to detail
• Ability to handle multiple tasks at once and prioritize workload independently
• Ability to maintain a high level of confidentiality
• Willingness to learn new skills

Preferred

• Bachelor’s Degree
• Proficient in Microsoft Office
• Experience in learning and development or training
• Knowledge of process improvement tools and methods

Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.