Retail General Manager

Classification: Exempt

Reports to: Chief Operating Officer

JOB DESCRIPTION

Job Summary:

The Retail General Manager is responsible for maintaining our ‘team member first’ culture and for establishing and maintaining excellent customer service. This position oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage.

Essential Functions:

• Embody the GHC culture of treating our team members as our #1 priority.

• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.

• Maintain a positive presence in the store by providing excellent customer service. Hold team members accountable for providing exceptional customer service.

• Give team members the support and guidance they need. Conduct one on one coaching sessions and meetings as needed with team members. Coach team members individually, with expectations and follow up.

• Ensure a safe working environment. Maintain situational awareness, identify and rectify any safety issues or violations of law or company policy.

• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.

• Control shrink, expenses, and payroll. Payroll should be analyzed weekly and controlled to a point to maximize profitability, while maintaining proper staffing levels to ensure exceptional customer service.

• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Monitor inventory levels, and adjust as necessary to optimize turns.

• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.

• Conduct store walks, department walks and yard walks. Go over issues found with department head and follow up to see that issues are corrected.

• Continually evaluate and react to performance issues.

• Actively recruit candidates as needed.

• Train and develop team members in all aspects of the business; direct and monitor training and development for all store personnel.

• Conduct performance evaluations on team members at 90 days, annually and as needed.

• Conduct regular store meetings to convey important messages to team. • Work with Operations Manager on loss prevention efforts.

• Work with merchandiser and store management to maintain promotional and permanent displays.

• Uphold safety standards and help administer safety training.

• Follow all company policies and procedures.

• Other duties as assigned.

Work Competencies:

• Excellent interpersonal and customer service skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and delegate them when appropriate.

• Proficient with computer skills.

Supervisory Responsibility: This position manages all store and yard staff.

Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of standing and walking throughout the retail and lumber yard space.

• Must be able to lift up to 40 lbs at times.

Position Type and Expected Hours of Work: This is a full-time position, scheduled 45 hours/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:

• High School Diploma or GED

• 3 years of Retail Experience (preferred in hardware/lumber industry)

• 1-3 years of supervising employees.

• 2-3 years of retail management experience preferred.

Benefits Offered:

• Medical Insurance

• Dental, Vision, Short Term Disability, Long Term Disability, Cancer Coverage, Accident Coverage, Life Insurance

• 401k plan with employer contribution

• Free $25k Life Insurance Policy

• Employee discount

• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.