** Warehouse Shift Supervisor**

**Job Category****:** Retail **Requisition Number****:** WAREH09607 Showing 1 location **Job Details**

**Description**

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

* Medical, Vision, Dental & Flex Spending offered

* 403(b) retirement plan

* Paid Short & Long Term Disability

* Paid Life Insurance

* Generous Paid Time Off Plan

* Paid Holidays

* 30% Employee discount at Goodwill stores in ME, NH & VT

* Valuable job training with growth potential

* Discount on personal cell phone plans

* Local community discounts

**Starting at: $14.00 per hour!**

**Job Summary:** A brief, general statement of the more important functions and responsibilities of the job

Assists the Warehouse Coordinator and Warehouse Operations Manager with the warehouse operations. Assumes full responsibility for all warehouse operations in the absence of the Coordinator or Operations Manager.

* Understands and trains staff on department equipment operations, safety concerns/maintenance requirements

* Participates in effective day-to-day operations of all warehouse operations, outlet store and after market departments.

Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.

**Essential Functions:**

**Communication:**

* Establishes and understands production goals and monitors progress against those goals.

* When a significant variance occurs the supervisor will take actions to correct the problem and notify Manager of variance.

* Works with internal and external equipment maintenance personnel to ensure consistent equipment operations.

* Help customers locate merchandise, answer questions and relieves sales associates at peak times

* Reports and analyzes inventory discrepancies in both New Goods and Donated goods

* Listen to internal and external customer complaints, examine returned merchandise, and resolve problem

**Knowledge:**

* Insures quality control of proper grading of Aftermarket product to assure customer satisfaction.

* Understands and trains staff on department equipment operations, safety concerns/maintenance requirements

* Ensures that warehouse teams have adequate supplies necessary to meet their goals including baling wire, pallets, gaylords, tools, shrink wrap, PPE, housekeeping and others.

* Stocks shelves, counters, bins, and racks. Processes customer sales using a cash register and other equipment

* Receives donations, provides donation receipts and assists donors

* Operates powered and manual material handling equipment. Inspects pallets, unload trucks and complete required paperwork.

**Administration:**

* Coordinates daily staffing needs for Warehouse Operations shifts with production and safety priorities.

* Establishes and maintains records as directed which could include inventory control, production, recruiting, onboarding, attendance/performance management, payroll, invoicing, and shipping.

* Submits data to appropriate stakeholder(s) on an as-needed basis.

* Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip, and makes deposit.

* Assists w/performance management and hiring process.

* Prepares orders and loads for shipments. Participates in processing new goods shipping and receiving.

**Supervision:**

* Supervises personnel performing training, sorting, processing, inventory control, packing and baling activities including all warehouse associates and forklift operators.

* Assists Warehouse Management w/general management/operations

* Open/close store; secures all store premises including building where applicable

* Maintain store/warehouse premises in clean, safe and efficient manner.

* Supervise personnel in absence of Managers

**Financial:**

* Understanding of departmental budget and expense control

**Requirements:**

* The ability to: sit, stand, bend, reach, and lift.

* Ability to push/pull up to fifty (50) pounds.

* Criminal background check that meets Agency standards

* Valid drivers license permitting operation of a vehicle with a safe driving record

* Certified to operate forklift within 30-days of hire

**Skills**

**Required**

**Cashiering** *Intermediate* **Customer Service** *Advanced* **Supervision** *Intermediate* **Preferred**

**Ability to multitask** *Intermediate* **Performance Management** *Some Knowledge* **Interviewing** *Some Knowledge* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School Diploma/GED or better.

**Experience**

**Required**

Demonstrated ability to provide supervision and instruction to a diverse workforce.

Demonstrated working knowledge with various material handling machinery and vehicles

1 years experience in warehouse or production supervision or related field