1 Placement Specialist/Inside Sales - Jackson/Kalamazoo Job in Kalamazoo, MI

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Placement Specialist/Inside Sales - Kalamazoo

Girl Scouts Heart of Michigan

Kalamazoo, MI | Full Time

$62k-87k (estimate)

0 Months Ago

Placement Specialist/Inside Sales - Jackson/Kalamazoo

$62k-87k (estimate)

Full Time | Civic & Environmental Advocacy 0 Months Ago

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Girl Scouts Heart of Michigan is Hiring a Remote Placement Specialist/Inside Sales - Jackson/Kalamazoo

Position Summary

The Placement Specialist for the Jackson and the Kalamazoo Regions is responsible for initiating and pursuing communication strategies to convert prospective members (Leads) generated by the Engagement Specialists into registered members. The Placement Specialist is responsible for securing increased girl and volunteer participation as well as maintaining the relationships essential to the successful delivery of the Girl Scout Leadership Experience.

Essential functions

Achieve the Council’s goals for girl and adult membership through developing and implementing membership strategies. The successful Placement Specialist for the Jackson and Kalamazoo Regions will:

Utilize Salesforce CRM software to support onboarding and placement of new volunteers and troops.
Communicate with current and prospective customers through telephone, written, and in-person methods.
Finalize membership and troop leads resulting from community activity by following up with prospective members in a timely fashion.
Work with cross-functional teams to ensure effective customer service is provided.
Assist in recruitment activities as needed throughout the year as assigned.
Implement membership growth strategies outlined in the council’s strategic plan through phone and written or electronic follow-up contact with prospective members.
Identify specific targets, prepare action plans, and project the number of contacts required to meet membership goal. Prepare a variety of status reports.
Leverage customer relationship management systems to track and convert leads into memberships. Support external recruitment efforts by finalizing membership enrollment leads. Support retention efforts through high-quality customer service practices.
Ensure Girl Scouts welcomes all girls and adults by embodying the Girl Scout way of belonging, inclusiveness, diversity, and equity.
Work with interdepartmental teams to develop and execute innovative techniques and ensure effective delivery of recruitment strategies to achieve council goals.
Work closely with the Membership Teams to identify and achieve troop placement and membership retention goals.
Function as a positive and cooperative member of the Membership and Heart of Michigan staff, sharing resources and expertise.

Develops understanding and competency in girl development around one grade level (K-1; 2-3; 4-5; 6-7; 8-9; 10-12) curriculum and age-appropriate activities for that specific level.
Serves as council expert, assist in hosting/developing staff and leader training, partners with grade level talented volunteers to promote and spread best practices, and give specific assistance directly to leaders, program, adult education, and others as required.
Working as a team, take responsibility for Starter Troop, Outreach, and Juliette activities in order to grow membership within the Service Unit.
Support the council Product Programs, Family Partnership campaign, and other assigned fund development efforts.
This position can be based out of our Jackson or Kalamazoo Region.
Able to lift and/or manipulate up to 25 pounds.
Other duties as assigned.

Education and Experience

Bachelor Degree in relevant marketing/sales/volunteer management or related field or other combinations of education and experience that demonstrate the ability to perform the duties of the position may be considered.
Prior experience and success with inside sales, marketing, or community relations.
Experience with membership recruitment and retention highly desired.
Knowledge of Girl Scout program highly desired.
Prior non-profit experience preferred.

Competencies

Self-management and confidence: an initiative-taker who can work independently with minimal oversight; continually reassessing own skills and identifying areas for improvement; adaptable, organized, and attentive to detail.
Active listening: skillfully uses active listening techniques to create dialogue and build relationships with potential new members, volunteers, staff, and communities.
Sales ambition and drive: understands the sales process and lead management, sets and energetically achieves ambitious goals.
Oral and written communication abilities: communicates clearly and concisely, tailors presentations appropriately for diverse audiences; excellent public speaking and presentation skills; fluent in various communication modes (telephone, email, etc.) with emphasis on in-person communication (one-to-one, small group, and large groups).
Interpersonal relations: establishes rapport at all organizational levels; respectful, considerate, and responsive to the feelings and capabilities of others.
Customer responsiveness – responsive to and respectful of diverse viewpoints. Identifies, prioritizes, and balances customer issues; takes time to answer questions and explain policies; timely follow-up on customer commitments.
Excellent computer skills in Microsoft Office including Word, Excel, Outlook; customer relationship management systems, and social networking.

Work Schedule

Must be able to work irregular hours, including nights and weekends; possess a valid Driver’s License and have regular access to a reliable vehicle; must be able to work both in an office setting and independently off-site; must be capable of lifting 25 pounds.
Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming, and be committed to the Girl Scout mission.
This is a full-time non-exempt position.
Occasional remote work when approved by supervisor.
Evening and weekend work will be required.
Will work a variable schedule each week depending upon need.

Travel

Must have own transportation, valid driver’s license with a good record. The ability to travel council wide. Occasional travel within the council to various meeting locations with staff and volunteers. Travel is primarily during the business day and evening hours. Overnight travel may be expected.

Benefits

Medical, Dental, Vision
Employer Paid Life and Disability
Voluntary Life
Flexible Spending Account
403(b)
Employee Assistance Program
Vacation, Sick, Personal and Holiday Pay

Equal Employment Opportunities Statement

Girl Scouts Heart of Michigan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.