4 Membership Experience Associate Jobs in Baltimore, MD
Girl Scouts of Central Maryland is Hiring a Membership Experience Associate Near Baltimore, MD
As a subject matter expert in the Girl Scout Leadership Experience and member support, the Member Experience Associate regularly attends volunteer meetings, facilitates adult learning experiences, assists in mediating conflict, and ensures sound volunteer management, engagement, and appreciation. Additionally, the Member Experience Associate is responsible for engaging and cultivating community support for all Girl Scout programs to achieve strategic goals and objectives.
This position is full-time and works outside of the office 40% of the time and in an office setting 60% of the time. The hours of this position are mainly early afternoon through early evening, a few weekend hours a month, and requires frequent travel.
Essential Duties And Responsibilities
- Plan for girl and adult membership growth and retention by researching market data, membership trends, and other pertinent information in order to meet goals for assigned territory within approved council goals, objectives, and safety standards.
- Responsible for retaining girls and adult volunteer participation through community cultivation, nurturing, and supporting volunteers and families throughout their Girl Scout experience.
- Responsible for placing girls and volunteers in appropriate Girl Scout experiences.
- In partnership with volunteers, plan, support and execute grassroots recruitment events and tactics, resulting in new girl and volunteer membership growth for assigned territory.
- Build and foster engaged relationships with current and future volunteers; cultivate collaborations between troops and local administrative volunteers.
- Provide ongoing stellar customer service between troop level volunteers and administrative volunteers via phone, email, and necessary in-person meetings, events, and training opportunities.
- Ensure a robust member experience by providing continual, timely support to girls and families who participate in Girl Scout troops, groups, and independent Girl Scout experiences.
- In collaboration with key administrative volunteers, own the troop leader experience in assigned territory, including sound volunteer onboarding; volunteer learning; communication; consistent delivery of the Girl Scout Leadership Experience; recognition/appreciation; and family engagement.
- Interpret the Girl Scout Leadership Experience, Volunteer Essentials, council policies and procedures, and safety protocols to act as a primary expert in all areas of the troop experience and volunteer administration for the effective delivery of the Girl Scout Leadership Experience.
- Support assigned troop and administrative volunteer leadership in the program aspect of the annual Product Sale Program campaigns with the goal of promoting a high level of girl and troop participation.
- Adhere to internal documented processes for recruitment events, lead generation, record keeping, and member registration.
- Utilize Girl Scouts of Central Maryland’s Customer Relationship Management System (i.e., Salesforce) to provide professional, quality customer service to members, volunteers, staff, and partners, as well as document interactions and communications.
- Play an active role on the Membership and Retention Team; participate in membership and volunteer support focus groups, projects, and task teams as assigned.
- Promote the Girl Scout Mission and Girl Scouts of Central Maryland’s priorities and vision. Perform additional duties as assigned to assist in the fulfilment of the council’s mission and goals.
- Associate’s or Bachelor's degree in related field or minimum one (1) year of equivalent experience in the field of membership recruitment, management, support, and/or retention.
- Possess an enthusiastic, energetic, and forward-thinking attitude.
- A self-starter who is result driven and can work independently with minimal oversight, multitask, take initiative, stay organized, and prioritize work while managing multiple deadlines and goals in a fast-paced environment.
- Strong ability to connect with people of diverse backgrounds and establish rapport with others at all organizational levels.
- Demonstrated ability to use sound judgment and apply critical thinking skills when making decisions and navigating conflict; capability to be creative in troubleshooting and resolving technical issues.
- Strong written and verbal communication skills, proven marketing/public speaking skills preferred.
- Proficient in the use of Microsoft Office; experience with Customer Relationship Management (CRM) or database systems, preferred.
- Knowledge of Girl Scout mission and the Girl Scout Leadership Experience, helpful, however, not required.
- Must be able to work a varied, flexible schedule, including evenings and occasional weekends, as well as be willing to travel throughout assigned territory.
- Valid driver’s license and access to motor vehicle, necessary to carry out responsibilities.
- Ability to lift 30 pounds and stand and sit for extended periods of time.
- Must subscribe to the principles of the Girl Scout Movement and become a registered member of Girl Scouts of the United States of America (GSUSA).
Job Summary
Full Time
Civic & Environmental Advocacy
$53k-74k (estimate)
06/01/2024
07/22/2024
gscm.org
BALTIMORE, MD
50 - 100
1962
VIOLET APPLE
$5M - $10M
Civic & Environmental Advocacy
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About Girl Scouts of Central Maryland
We believe in the power of every G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader) to change the world. Were the preeminent leadership development organization for girls. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success. Created in 1962 through the merger of three Girl Scout Councils, the mission of Girl Scouts of Central Maryland is to develop girls of courage, confidence and character who make the world a better place. It is the largest leadership development organization for girls and provides programs and initiatives that build the chara...cter and skills necessary for success in the real world. While some people still think of us as just cookies, badges, campfires, and friendship bracelets, Girl Scouts are so much more. Girl Scouts are groundbreakers, big thinkers, and role models. Girl Scouts design robots, start garage bands, and improve their communitiesand yes, they sell the best cookies on the planet. Governed by a 26-member Board of Directors and under the direction of a 52-person staff, GSCM serves more than 24,000 girls and 9,000 volunteers in Baltimore City, Anne Arundel, Baltimore, Carroll, Harford and Howard Counties.
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The job skills required for Membership Experience Associate include Customer Service, Leadership, Initiative, Collaboration, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Membership Experience Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Membership Experience Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Membership Experience Associate positions, which can be used as a reference in future career path planning. As a Membership Experience Associate, it can be promoted into senior positions as a Member Certification Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Membership Experience Associate. You can explore the career advancement for a Membership Experience Associate below and select your interested title to get hiring information.
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