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Technical Customer Service Coordinator - Rancho Cucamonga, CA
Full-Time 100% Work On-Site
Hourly Rate: $20 /hr.
Basic Function
Responsible for processing and managing the warranty claims reported by key National Accounts; receive and process warranty claims on daily, weekly, or quarterly basis following company warranty policies and procedures; always maintain up-to-date warranty claims status; prepare warranty claims status reports periodically. Responsible to manage customer-service enquiries from end-users via phone calls, e-mails and web-based. To perform this job successfully, the individual shall have solid knowledge of the warranty claim warranty policy and procedures as well as the different parameters defined for each customer. Also, the individual shall have knowledge and follow commonly used concepts, practices, and procedures within an office setting environment. This position relies on instructions and pre-established guidelines to perform the functions of the job and works under designated supervision.
Essential Duties & Responsibilities
Job Competencies
Computer Skills (Mid-level Excel)
Customer Service
Problem Solving
Product Knowledge
Result Driven
Organization and planning
Education / Training
This position requires ideally a bachelor’s degree or equivalent in a related area and / or related training, or equivalent combination of education and experience.
Experience
At least 4 years of experience in the administrative field, ideally with exposure to warranty claim handling, data entry.
Full Time
$44k-57k (estimate)
06/23/2024
07/10/2024
runway-us.com
Rancho Cucamonga, CA
<25
Wholesale