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Basic Function
This position is the key role in processing warranty claims. Adhere to company warranty policies and procedures to keep overall warranty expenses within specified company metric. Manage daily warranty approvals, denials, customer claim inquires, warranty products return, and warranty data reports. To identify, gather information and data and report all product and quality concerns identified in the field; to review all received warranty claims forms from customers, physically inspect tires reported as warranty claims and prepare monthly reports; to perform detailed analysis of all warranty claims reported involving our products, to coordinate product evaluations to determine their performance in the field.
To perform this job successfully, the individual shall be familiar with standard concepts, practices, and procedures within the Tire Industry and Quality monitoring field in the tire industry. The qualified individual relies on their experience and judgement to plant and accomplish goals. He/she is expected to perform a variety of tasks. This position is required to work under general supervision. A wide degree of creativity, initiative, integrity, self-discipline, and excellent reporting skills are required.
Medium level of travel within North America (Including Canada) is required (60 %). Such traveling will include other areas overseas.
Essential Duties & Responsibilities
Skill / Qualifications
Education / Training
This position requires at least an associate degree in a technical or engineering discipline or equivalent training in Technical Service or equivalent combination of educations and experience in Technical Service within the tire industry.
Experience
AT least 3-5 years of warranty / quality & Compliance experience in the tire / automotive industry. Ability to interpret technical aspects of the product manuals. Possess strong troubleshooting abilities in claims processing.
Full Time
$51k-76k (estimate)
07/01/2024
07/17/2024
runway-us.com
Rancho Cucamonga, CA
<25
Wholesale